Customer Support Technician - Fast, Empathetic Troubleshooter (Williamstown)

Customer Support Technician - Fast, Empathetic Troubleshooter (Williamstown)

31 Aug
|
Simpro
|
Williamstown

31 Aug

Simpro

Williamstown

Job Description

Simpro is seeking a Customer Support Technician, Level 1 to engage professionally with customers and internal stakeholders. You will deliver timely, empathetic support, build product knowledge, and strive to exceed customer expectations while maintaining detailed incident records.

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You will handle inbound queries via live phone/chat, achieve first-contact resolution targets, and mentor peers where applicable in a fast-paced setting.

📌 Customer Support Technician - Fast, Empathetic Troubleshooter (Williamstown)
🏢 Simpro
📍 Williamstown

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