Job Description

Administration & Customer Service Coordinator

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Solid Construction Enterprises – Burleigh Heads QLD

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Solid Constructions Pty Ltd trades as Essential Fire Protection — a trusted provider of fire safety services acrossSouth EastQueensland — and Fire Extinguishers Shop, an ecommerce business supplying fire safety equipment to households and businesses Australia-wide. We are a close-knit team committed to keeping people safe and delivering outstanding service to our clients.

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The Opportunity

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We are looking for a capable andorganisedadministrator to join our small team on a casual, part-time basis. You'llbe an key part of the operational backbone of the business, with a varied role spanning accounts, administration, order processing, customer enquiries andgeneral supportfor our field technicians and wider team.

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This is a hands-on role suited to someone who thrives in a small business environment and enjoys variety in their day. You'llneed to be self-motivated, confident workingindependentlyand able to juggle multiple tasks whileprioritisingwhat needs to be done.

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Strong communicationskills,initiativeand attention to detail are essential. We'relooking for someone who can confidently move between different responsibilities, respond to changingprioritiesand simply get things done.

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Key Responsibilities

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Accounts & Finance

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- Bill and invoice processing viaHubDoc
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- Following up outstanding invoices and accounts receivable
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- Processing customer orders end-to-end via WooCommerce and Order Desk
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- Managing the full order cycle: quotes, order processing, dispatch coordination, and delivery tracking
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- Responding to order enquiries from individual and B2B customers via email and phone
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Business Development

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- Outbound B2B business development outreach targeting strata managers and body corporates
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General Administration & Team Support

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- Providing ad hoc administrative support to Essential Fire Protection
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- Acting as cover for communication channels during annual and sick leave of other team members
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- Supporting EFP field technicians asrequired
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WhatWe'reLooking For

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- Proven experience in administration, customer service, or operations — ideally in a small business setting
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- Confidence using Xero andHubDoc(or similar accounting/document software)
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- Familiarity with ecommerce platforms such as WooCommerce or Order Desk is highly regarded
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- Excellent written and verbal communication skills
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- Highlyorganisedwith strong attention to detail and the ability toprioritisecompeting tasks
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- A self-starter who can work independently and use their initiative
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- Friendly, professional manner when dealing with clients and stakeholders
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What We Offer

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- A supportive and collaborative team environment
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- Variety across two complementary businesses
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📌 Administration & Customer Service Coordinator (City of Gold Coast)
🏢 Solid Construction Enterprises
📍 City of Gold Coast