Job Description

Just Careers Training Pty Ltd, trading as Licences 4 Work, is a leading Registered Training Organisation delivering nationally recognised training across Australia.

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We are seeking a highly organised and proactive Systems Projects Admin Officer to provide administrative, systems and project support across a range of business functions.

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This is a varied role that will support online students, internal systems, reporting, project delivery and day-to-day operational requirements. The position will work across multiple teams and act as an important link between customers, internal stakeholders and business systems.

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About the Role

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The Systems Projects Admin Officer will provide practical support to help ensure projects, systems and administrative workflows operate efficiently.

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The role will involve student communication, maintaining system records, preparing reports, managing templates, coordinating project actions and supporting teams with general administrative and systems-related tasks.

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This position would suit someone who is confident with technology and data, highly organised and comfortable managing multiple priorities in a rapid-paced environment.

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Key Responsibilities

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- Provide phone and email support to students undertaking online training.
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- Manage student communications, follow-up activities and standard correspondence.
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- Maintain accurate and up-to-date records across internal systems and platforms.
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- Assist with system administration, including template creation, data updates and record maintenance.
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- Support data cleansing, validation and quality assurance activities.
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- Provide administrative support across internal projects and operational initiatives.
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- Assist with project scheduling, documentation, action tracking and stakeholder communication.
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- Prepare and maintain Excel reports, spreadsheets and supporting business data.
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- Assist with dashboards, reporting and business intelligence activities.
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- Support systems,



marketing, IT and other business projects as required.
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- Monitor outstanding actions and assist in keeping project deliverables on track.
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- Provide general administrative and operational support to help resolve issues and maintain workflow efficiency.
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About You

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- Strong customer service and communication skills across phone, email and written correspondence.
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- Proficiency in Microsoft Excel, including formulas, pivot tables and data cleansing.
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- Good general IT literacy and confidence learning new systems and platforms.
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- Strong organisational and time management skills.
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- High attention to detail and accuracy.
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- Ability to manage multiple priorities and meet deadlines.
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- Previous experience in administration, project support, systems support or a similar environment.
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- Ability to work independently and take ownership of assigned tasks.
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- Confidence identifying and escalating issues when required.
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- A proactive and solutions-focused approach.
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- Flexibility and willingness to support different areas of the business as priorities change.
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Desirable

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- Power BI or other business intelligence tools.
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- Data cleansing, validation and quality assurance.
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- CRM, student management or ticketing systems.
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- Template creation and process documentation.
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- Project management tools and workflows.
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- Systems implementation or process improvement projects.
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- RTO, education or training sector experience.
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Key Skills & Attributes

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- Strong organisational and time management skills, with the ability to manage multiple priorities.
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- High attention to detail with a strong focus on accuracy and data quality.
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- Strong written and verbal communication skills, including professional customer service.
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- Good systems and IT capability, including proficiency in Microsoft Excel and confidence learning new platforms.
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- Proactive, adaptable and solutions-focused, with the ability to work independently and support projects through to completion.
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📌 Systems Projects Admin Officer (New South Wales)
🏢 Just Careers Training
📍 New South Wales