The client support and relationship-building role supports healthcare clients by assisting with workforce coordination, maintaining strong relationships, ensuring service quality, and helping resolve day-to-day staffing issues. The role works closely with recruiters, schedulers, and senior account managers to ensure client needs are met and shifts are filled effectively.
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Key responsibilities
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Act as a day-to-day contact for allocated clients
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Build positive relationships with facility managers and rostering coordinators
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Respond to client enquiries and staffing requests
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Escalate complex issues to the Senior Account Manager or Operations Manager
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Assist with client onboarding and service reviews
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Liaise with recruitment and rostering teams to fill shifts
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Monitor open shifts and assist with workforce coverage
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Communicate staffing updates to clients
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Support the management of urgent staffing requests
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Maintain accurate CRM and client records
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About you
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1–2 years' experience in customer service, administration, recruitment, healthcare, or labour hire
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Strong communication and relationship-building skills
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Excellent organisation and time management
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Ability to multitask in a fast-paced setting
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Confident building relationships over the phone and in person
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Solutions-focused and able to remain calm under pressure