Chief Customer Resolution & Hardship Leader (Victoria)

Chief Customer Resolution & Hardship Leader (Victoria)

31 Aug
|
Latitude Financial Services
|
Victoria

31 Aug

Latitude Financial Services

Victoria

Job Description

Latitude Financial Services is seeking a Head of Customer Resolution & Hardship to lead enterprise-wide customer resolution, dispute resolution and hardship care across Australia and Recent Zealand. The role balances customer outcomes with regulatory obligations and Latitude's commercial objectives.

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The ideal candidate will drive compliant, measurable performance using insights to identify risks, trends and opportunities for continuous improvement across IDR/EDR frameworks and multi-site teams.

📌 Chief Customer Resolution & Hardship Leader (Victoria)
🏢 Latitude Financial Services
📍 Victoria

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