Job Description

The Grounds Group is seeking an experienced Business Analyst to join our team and play a key role in improving how a large, multi-venue restaurant business plans, tracks and reports on performance.

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Working closely with Venue Managers, Directors, Finance, Events and IT, you will translate business needs into practical system and process improvements across sales, labour, bookings, inventory, procurement and events.

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Key Responsibilities

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Work with operational and corporate stakeholders to identify, document and prioritise business requirements for new initiatives, systems and process improvements.

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Analyse existing processes across restaurants, bars and events, identifying inefficiencies, duplication and opportunities to improve workflows.

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Facilitate stakeholder interviews and workshops to understand business needs and translate them into functional specifications, business rules and process documentation

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Act as the key link between business stakeholders, Directors, IT, developers and external vendors, ensuring solutions meet operational requirements.

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Develop process maps, workflow diagrams and data flows to support the design of dashboards, POS integrations and reporting solutions.

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Support the development and refinement of reporting for sales, labour costs, bookings, inventory and event performance.

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Evaluate and recommend improvements to POS, booking, CRM and rostering systems, including configuration and integration opportunities.

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Plan and coordinate system testing and User Acceptance Testing (UAT), ensuring solutions are accurate, reliable and fit for purpose before go-live.

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Support implementation and change management across venues, including user guides, training and refresher sessions.

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Maintain accurate documentation covering business processes, system configurations, reporting definitions and requirements.

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Prepare project updates, analysis and recommendations for senior management and identify opportunities for continuous improvement.

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You will ideally have:

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Proven experience as a Business Analyst, preferably within hospitality, retail, multi-site operations or another high-volume environment.

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Robust experience in business process analysis, requirements gathering, process mapping and functional specifications.

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Experience with systems such as POS, bookings, CRM, rostering, ERP or reporting platforms.

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Strong analytical and problem-solving skills, with the ability to use data to identify trends and improvement opportunities.

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Experience with UAT, implementation, change management and user training.

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The ability to work independently while collaborating effectively across Operations, Finance, Events and IT.

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Full Australian working rights - this role is open to Australian citizens and permanent residents only

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**This role is not available for employer sponsorship

📌 Business Analyst (New South Wales)
🏢 The Grounds Group
📍 New South Wales