POLICY SUPPORT OFFICER – INSURANCE

Sparrow Insurance | Full-Time | Gold Coast

Sparrow Insurance is a boutique, niche insurance group with a nationwide reputation for going the extra mile for our clients and being a leader in the cosmetic and beauty industry.

We are growing our Policy Team and are looking for a highly organised, detail-focused person to join us as a Policy Support Officer.

This is a great opportunity for someone who enjoys working with systems, processing information and being an important part of a close-knit team. You will work closely alongside our Brokers, providing essential support in managing client policies from start to finish.

WHAT YOU'LL BE DOING

• Supporting team with the administration and management of client policies
• Processing recent policies, renewals, amendments, cancellations and other policy transactions
• Accurately entering and maintaining client and policy information across multiple systems
• Preparing, checking and managing policy documentation
• Liaising with underwriters and other insurance providers
• Following up outstanding information and assisting Brokers to keep policies moving
• Checking information carefully and identifying errors, discrepancies or missing details
• Managing a high volume of work while meeting tight turnaround times
• Working across multiple screens, systems and applications throughout the day
• Maintaining accurate records and following company processes and compliance requirements
• Working as part of a team to provide a high level of service to our Brokers and clients

WHAT WE'RE LOOKING FOR

The most important thing for us is ATTENTION TO DETAIL. You need to genuinely enjoy getting things right and be someone who will notice when something doesn't look quite right.

We're looking for someone who:

• Has exceptional attention to detail and takes pride in accurate work




• Can work quickly and accurately with a high volume of information
• Is comfortable working across multiple screens and computer systems
• Can manage competing priorities and tight deadlines
• Is organised, reliable and able to follow processes
• Has strong computer skills and learns new systems quickly
• Has good written and verbal communication skills
• Can confidently communicate with insurers, underwriters and internal team members
• Is comfortable working autonomously but enjoys being part of a team
• Has a positive, flexible and professional attitude
• Is willing to learn and develop their insurance knowledge

INSURANCE EXPERIENCE

Previous experience in insurance, broking, underwriting, policy administration or a similar role is highly regarded.However, insurance experience isn't essential. We are happy to train the right person who has the right attitude, work ethic and attention to detail.

WHAT WE OFFER

• Full-time, office-based position
• Monday to Friday, 8:00am – 4:30pm
• No weekend work
• Comprehensive training and ongoing support
• A friendly, supportive and close-knit team environment
• The opportunity to develop valuable insurance industry knowledge and skills
• Opportunities for career development and progression
• A workplace that recognises and celebrates the contribution of its people

ABOUT SPARROW INSURANCE

At Sparrow Insurance, we pride ourselves on being more than just an insurance broker. We specialise in providing tailored insurance solutions and exceptional service, with a particular focus on the cosmetic and beauty industry.

We're a growing business that values people who are reliable, willing to learn, take ownership of their work and genuinely care about doing a great job.

If you're highly organised, love working with systems and data, have exceptional attention to detail and are looking for an chance to build a career in insurance, we'd love to hear from you.

📌 Policy Support Officer - Insurance (West Burleigh)
🏢 The Sparrow Group
📍 West Burleigh