Start your career with a company that invests in your future.

At Australian Pacific Training Solutions (APTS), we deliver high-quality first aid and safety training to businesses, schools and community organisations across Australia. Every year, we help thousands of people develop the skills and confidence to respond in an emergency while supporting organisations to meet their workplace compliance obligations.

We're looking for someone who enjoys working with people, communicates exceptionally well and wants more than "just another reception job."

Exceptional communication is the single most important attribute for this role. If you genuinely enjoy talking with people, creating great first impressions and delivering outstanding customer service, we'd love to meet you.

This position is the perfect entry point into our growing business. You'll begin by supporting our reception, administration and client services teams while learning every aspect of how we deliver exceptional service to our clients and students. As your skills and experience grow, so too will your opportunities, with genuine career pathways into dedicated customer service, client relationship management and sales roles.

If you're motivated, eager to learn and looking for a long-term career rather than simply a job, we'd love to hear from you.

About the Role

This is a diverse role combining front-of-house reception with administration and customer service responsibilities.

As one of the first people our students, clients and visitors meet, you'll play an important role in shaping their experience with APTS. Whether you're welcoming students into the training centre, answering the phone, assisting a client with an enquiry or supporting our trainers behind the scenes, your ability to communicate professionally and build positive relationships will be central to your success.

Every day is different. You'll assist with reception, customer enquiries, course administration, training preparation and general office support while working closely with a friendly and supportive team.

No extensive administration experience is required.



We'll provide the training—we're looking for someone with the right attitude, excellent communication skills and a genuine desire to learn.

Key Responsibilities

- Welcome students, clients and visitors with a warm, professional and friendly approach.

- Create an outstanding first impression for everyone who visits or contacts APTS.

- Answer incoming telephone calls and direct enquiries professionally.

- Monitor and respond to the main company email inbox.

- Provide exceptional customer service and support to students and clients.

- Check students in for training courses and assist with course administration.

- Prepare training rooms, learning resources and student materials before each course.

- Support trainers with administrative tasks before and after training.

- Maintain accurate student and client records within our training management system.

- Assist with scheduling, data entry and general office administration.

- Receive deliveries and incoming mail.

- Offer refreshments to visiting clients where appropriate.

- Keep the reception area, meeting rooms and shared office spaces clean, organised and welcoming.

- Work collaboratively with the wider team to ensure every client and student enjoys an exceptional experience.

About You

We're looking for someone with a positive attitude, a genuine passion for helping people and a natural ability to communicate with confidence.

You don't need years of administration experience. In fact, this role is ideally suited to someone looking to begin their career in administration, customer service or business support.

The qualities we're looking for include:

- Exceptional verbal and written communication skills.

- A warm,



friendly and professional personality.

- Confidence speaking with people both face-to-face and over the phone.

- A genuine passion for delivering outstanding customer service.

- Strong organisational skills and excellent attention to detail.

- Good computer skills, including Microsoft Office.

- The ability to manage multiple tasks while remaining calm and organised.

- A willingness to learn, develop and take on new challenges.

- Previous experience in customer service, retail, hospitality or administration is desirable but not essential.

Why Join APTS?

At APTS, we believe great businesses are built by great people.

When you join our team, you'll become part of a supportive workplace where your ideas are valued, your development is encouraged and your contribution genuinely makes a difference.

We offer:

- A welcoming and supportive team environment.

- Full training and ongoing mentoring.

- Genuine opportunities for career progression.

- A varied role where no two days are the same.

- Flexible full-time or part-time arrangements for the right candidate.

- The opportunity to build a long-term career with a growing Australian business that is passionate about making communities safer.

Build Your Career With Us

We're not simply looking to fill a reception position.

We're looking for someone who wants to grow with our business.

As APTS continues to expand, this role has the potential to develop into dedicated customer service, client relationship or sales opportunities. If you're ambitious, enjoy working with people and are excited by the opportunity to build a rewarding career, we'll invest in your development and support your journey every step of the way.

If you're enthusiastic, personable and excited about joining a company where communication, customer service and people genuinely matter, we'd love to hear from you.

Tell us why you're interested in the role and what makes you someone people enjoy talking to.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

📌 Reception & Administration Assistant (Braeside)
🏢 Australian Pacific Training Solutions
📍 Braeside