Service Coordinator – Mobile Cranes

Take ownership. Drive service performance. Be the key link between our customers, technicians and operations.

Liebherr Australia is seeking an experienced Service Coordinator to join our Mobile Cranes team.

This is more than a traditional Service Coordinator position. You will play a key role in coordinating the day-to-day service operation across the region, taking ownership of workflow, customer requirements, technician allocation, crane movements, WIP and overall service delivery.

Working closely with the Service Manager and wider Mobile Cranes team, you will be a central point of contact for customers and technicians and will help ensure our service operations are delivered safely, efficiently and to the highest standard.

What you'll be responsible for

- Take ownership of scheduling and coordinating service activities across workshop and field operations.

- Act as a key point of contact for customers, technicians, suppliers and internal stakeholders.

- Coordinate technician resources, parts, tooling and equipment to meet customer and operational priorities.

- Manage the movement and arrival of cranes and components, ensuring everything is coordinated in the correct sequence to support build and delivery requirements.

- Take ownership of Work in Progress (WIP), including opening and closing jobs, job costing, quotations and ensuring work is progressed and finalised within required timeframes.

- Monitor and maintain the graphical planner and MMS to ensure accurate visibility of current and upcoming work.

- Coordinate warranty, modification and service work.

- Provide clear operational reporting and identify potential issues before they impact customers or service delivery.

- Provide guidance and direction to members of the service team and help maintain an efficient workflow across the department.

- Work closely with Sales, Parts, Payroll, Administration, suppliers and contractors to ensure a seamless service operation.

- Identify opportunities for continuous improvement and contribute to improving service processes and performance.





- Promote a strong safety culture and ensure work is completed in accordance with HSE, quality and legislative requirements.

What we're looking for

We're looking for someone who firstly is HIGHLY ORGANISED, can take ownership, make decisions and confidently coordinate a complex service operation.

You will ideally have:

- Previous experience in a Service Coordinator, Service Advisor, Workshop Coordinator, Service Planner or similar operational role.

- Experience working within a heavy equipment, mobile plant, crane, automotive, mining, transport or related technical environment.

- Robust customer service and stakeholder management skills.

- Excellent organisational and scheduling skills, with the ability to manage competing priorities.

- Strong commercial awareness and experience managing WIP, job costing or service administration.

- The confidence to coordinate technicians and resources and keep work moving.

- High attention to detail and strong computer skills.

- The ability to communicate effectively with customers, technicians, managers and other stakeholders.

- A proactive approach to identifying problems and finding practical solutions.

A recognised trade qualification in Mechanical, Electrical or Electronics would be highly regarded, as would a Certificate III in Business Administration or similar.

You will ideally have - Liebherr experience and Mobile Crane experience

Why join Liebherr?

This is an opportunity to step into a high-impact coordination role within a leading global organisation, where your decisions will directly influence customer satisfaction, technician productivity and the overall performance of the service operation.





You'll work alongside an experienced team and have the opportunity to make a genuine difference to how the regional service operation runs.

If you're an experienced service professional who is ready to take greater ownership and responsibility, we'd like to hear from you.

Benefits

- Global Company – Enjoy job stability working for an international OEM

- Career Growth – Ongoing learning, development and progression opportunities available

- Generous employee benefits - includes 5 days bonus leave days, paid parental leave and early access to Long Service Leave

- Health Support – Access Private Health Insurance Discount

- Exclusive Discount – Save on everyday goods and services via our employee benefits program. Participating brands inc. Woolworths, JB Hi Fi, Rebel Sport etc

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers

Diversity and Inclusion

Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

How to apply

Please apply via the link.

Liebherr Australia would like to thank you for submitting your application.

No agencies or third parties please.

***Emailed applications will not be accepted***

Beware of Recruitment Scams:

Liebherr never charges any fees at any point in the recruitment process. If you are contacted through unofficial channels and asked to pay money, cover travel expenses, or provide personal documents, this is fraudulent activity.

- Only verify vacancies on the official Liebherr careers website.

- Never make payments or disclose sensitive personal information.

- Report any suspicious communication to Liebherr directly via: ***************@liebherr.com

📌 Service Coordinator (Melbourne)
🏢 Liebherr
📍 Melbourne