Your day to day

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every prospect.
• Assist guests with check-in and check-out processes efficiently and accurately.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Up-sell products and special promotions as needed.
• Handle guest inquiries and resolve complaints or issues in a qualified and timely manner.
• Maintain accurate guest records and update information in the hotel management system.
• Coordinate with other hotel departments to ensure guest requests and special requirements are met
promptly.
• Manage room reservations, including making recent reservations, modifying existing bookings, and
processing cancellations.
• Process payments, collect and record guest information, and maintain confidentiality of all guest data.
• Ensure the lobby, front desk area,



and common areas are clean, organized, and presentable at all times.
• Anticipate and respond to guests' needs and requests to enhance their overall satisfaction.
• Assist guests with transportation, dining, and entertainment arrangements.
• Maintain a working knowledge of hotel policies, procedures, and safety protocols.
• Complete required daily checklist items with set timeframes.
• Handle cash and credit transactions accurately and efficiently.

Please note :- Candidates applying for this role, should have felxible availability and ready to work during the Night shifts.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

📌 Guest Service Agent Front Office Holiday Inn & Suites Geelong Warrnambool (Australia)
🏢 IHG Hotels & Resorts
📍 Australia