You'll be part of a small in-store team with the number one goal to get to the heart of what customers need for their project. Be it recent suggestions for a tile revamp, a huge trade order for commercial premises, or recommendations for add on products - you'll understand what customers are looking for and offer solutions that fit their requirements.
Key responsibilities
Greeting and liaising with customers when they enter the store
Providing information and advice on products / product types
Assessing customers tiling needs and providing relevant advice and guidance
Dealing with requests for quotations
Understanding customer requirements and suggesting products that suit
Taking orders and processing payments
Monitoring stock levels and advising on delivery
General housekeeping
About you
Excellent communication skills
Highly developed interpersonal skills
Ability to multitask
Outstanding customer service skills
Previous customer-facing retail experience
Ability to engage and inspire customers
Confident and qualified manner in dealing with a variety of different customer situations
Ability to work under own initiative
Flexibility to cover store opening hours including weekends
About us
Our company is built on its reputation for outstanding customer care and we continually strive to offer first class customer service at all times.