About the role

As a Customer Care Specialist, you'll play a vital role in supporting the day-to-day operations of the business. You'll work closely with multiple teams to coordinate administrative activities, assist customers, prepare documentation and resources, and contribute to the smooth running of our office. This role is ideal for someone who is highly organised, thrives on variety, enjoys helping others, and takes pride in delivering exceptional service.

Key responsibilities
Be the first point of contact for customers, clients, and stakeholders across a range of services
Provide administrative support across training, events, customer service, operations, and general office functions
Coordinate administrative activities with multiple teams
Assist customers and prepare documentation and resources
Help ensure teams deliver an outstanding experience to the community

About you




Has excellent customer service and communication skills
Enjoys building positive relationships with a wide range of people
Is highly organised with robust attention to detail
Can manage multiple priorities and work effectively in a busy environment
Takes initiative and looks for ways to improve processes
Is a team player who enjoys supporting others
Has robust administrative and computer skills
Brings a positive, professional, and solutions-focused approach to work

Benefits
A supportive and values-driven team environment
A diverse role with exposure across multiple areas of the business
Not-For-Profit salary sacrificing advantages
The chance to make a genuine difference in the community through the services provided

📌 Customer Care Specialist Canberra (Australia)
🏢 St John Ambulance ACT
📍 Australia