Shift Leader – Front of House

BAKE’D Bankstown | Bankstown, NSW

BAKE’D is looking for an experienced and energetic Shift Leader with strong coffee and barista experience to join our Front of House team at BAKE’D Bankstown.

This is a hands-on leadership role for someone who thrives in a fast-paced café environment, can confidently lead a team, and understands both high-quality coffee service and exceptional customer experience.

Key Responsibilities
Lead and supervise the Front of House team during shifts
Manage service flow and allocate team members to stations
Support the coffee station during busy periods
Prepare and serve high-quality espresso-based coffees when required
Ensure coffee quality, presentation and consistency are maintained
Monitor coffee workflow and speed of service
Deliver friendly, fast and professional customer service
Train and support new and existing team members
Coordinate closely with the kitchen and barista teams
Handle customer enquiries and feedback professionally
Complete opening and closing procedures
Assist with cash handling and POS procedures
Maintain cleanliness, food safety and WHS standards
Lead by example during busy service periods

About You

We are looking for someone who has:




Previous experience as a Shift Leader, Supervisor or senior FOH team member in a busy café
Solid barista and specialty coffee experience
Confidence operating a commercial espresso machine and grinder
Good knowledge of espresso extraction, milk texturing and coffee quality
Ability to maintain speed and consistency during high-volume coffee service
Robust leadership and communication skills
Excellent customer service skills
Confidence running a busy café shift
Ability to stay calm, organised and hands-on under pressure
A positive and reliable attitude
Flexibility to work weekdays, weekends and public holidays

What We Offer
Competitive pay based on experience
Supportive and professional team environment
Ongoing training and development
Opportunities to progress into Assistant Manager and Store Manager roles
Opportunity to grow with the BAKE’D brand

If you have robust café leadership and coffee experience and enjoy leading from the floor, we would love to hear from you.

Apply through Indeed with your resume and current availability.

Pay: $27.97 – $41.96 per hour

Expected hours: 20.0 – 35.0 per week

Work Location: In person

📌 Shift Leader Bankstown
🏢 BAKE'D
📍 Bankstown