About the role

Working closely with consultants, service line leads and Directors, you'll provide high-quality coordination and administrative support across a range of client-facing activities. This is a diverse role supporting consultants and Directors across workplace relations, compliance and organisational performance. No two days will necessarily look the same, with the role combining client coordination, business development support, project administration, reporting and general operations.

Key responsibilities
Preparing proposals, tenders, panel responses and supporting documentation
Following up prospective clients and coordinating next steps when proposals are accepted
Maintaining accurate client and lead information within HubSpot
Coordinating workplace relations investigations, mediations and advisory assignments
Liaising with consultants regarding availability, progress, travel and client requirements
Formatting and coordinating final client reports and documentation
Maintaining secure and accurate assignment records and tracking associated costs
Preparing weekly and monthly reports for management and clients




Supporting client meetings, follow-up actions and stakeholder communications
Assisting with webinars, marketing campaigns, social media and client communications

About you
4+ years' experience in administration, coordination, sales or business development
Excellent written and verbal communication skills
Robust attention to detail and a high standard of written documentation
Demonstrated ability to coordinate multiple projects, deadlines and stakeholders
Strong administration and project coordination skills
Confidence working with Microsoft Office and CRM systems such as HubSpot
The ability to work independently while also being a strong team contributor
A professional and confident approach when dealing with clients and senior stakeholders
The ability to remain calm, organised and solutions-focused under pressure
Experience within skilled services, workplace relations, HR, compliance or organisational performance will be highly regarded, although it is not essential

📌 Client Coordinator Melbourne (Australia)
🏢 Important Business
📍 Australia