About the role

Shangri La Gardens is seeking a Receptionist to manage front desk operations at our 40-room motel in Wynnum West. You will be the first point of contact for guests, handling reservations, check-ins, check-outs, and guest inquiries while coordinating with housekeeping and maintenance teams.

Key responsibilities
Make computer reservations and check guests in and out
Answer phone calls, emails and reply to guest messages via booking partners
Perform general reception duties
Coordinate with Housekeepers & Maintenance to track readiness of rooms for check-in
Supply guests with directions and information regarding property and local areas of interest
Reply to company reviews
Process all payments for bookings
Identify any special requests from guests for bookings
Perform other reasonable duties as required

About you
Minimum of 12 months' experience in a receptionist or similar role, preferably within the Motel industry
Proven experience in a face-to-face customer service position
Positive attitude and excellent grooming standards
Positive communication skills




Commitment to delivering a high level of customer service
Skilled phone manner and personal presentation
Able to work on your own and as part of a team
Computer skills required
Knowledge of Room Master Anywhere is preferred but not essential
To be considered for this role, you must demonstrate at least 12 months' experience in a receptionist or similar role, preferably within the Motel industry, and proven experience in a face-to-face customer service position.

The successful applicant will also possess the following skills & attributes:
Positive attitude, excellent grooming standards and good communication skills
Commitment to delivering a high level of customer service
Qualified phone manner & personal presentation.
Able to work independently and as part of a team.

About us

Shangri La Gardens is part of the Clem Jones Queensland Group; it is Australian-owned with its Head Office based in Brisbane. We currently operate a 40-room Motel in Wynnum West, which is conveniently located near many attractions.

📌 Receptionist Wynnum West (Australia)
🏢 Shangri La Gardens Motel
📍 Australia