Service Coordinator - Scheduling & Customer Service

For over 30 years,Lotus Commercial has been the trusted provider of specialist kitchen maintenance services to the hospitality and corporate sectors across Australia. We keep kitchens protected, compliant, and operational with services including:
Comprehensive canopy and exhaust system maintenance
Air conditioning filter management
Specialist hygiene andsanitisationprograms

About the Role

We’re hiring a highlyorganisedand responsiveService Coordinatorto join our busy Cairns-based team. In this critical role, you’ll coordinate field technicians, manage job schedules, and communicate with clients and internal teams to ensureon-time, high-quality service delivery.

This is a fast-paced scheduling roleperfect for someone with a solid background inservice dispatch, workforce coordination, or rostering.

Key Responsibilities
Plan, assign andoptimisetechnician schedules and daily rosters
Liaise with clients to confirm bookings(service appointments) and resolve access or timing issues
Monitor and adjust schedules in real-time to manage urgent jobs or cancellations
Communicateaccess instructions, service updates, and key job details to field technician
Work closely with service managers to ensure efficient resource allocation




Update and maintain accurate job records inSimpro,Excel, and internal systems

About You

You’re ascheduling pro who thrives in high-volume environments. You’re calm under pressure, solution-focused, and can juggle priorities without missing a beat.
Proven experience in service scheduling, dispatch coordination, or workforce planning
Skilled in tools likeSimpro, CRM systems, or Excel
Strong communicator with a confident, professional approach
Detail-oriented and highlyorganised
Able to adapt quickly to changes and problem-solve on the go
A self-starter who takes ownership and pride in your work

This role suits someone with experience as a:
Field Service Scheduler
Workforce Planner
Operations Coordinator
Maintenance Scheduler
Resource Planner
Service Dispatcher

Why Join Lotus Commercial?
National company with a strong reputation in commercial kitchen services
Quick-paced, supportive operations team
Long-term employment withcareer development opportunitiesin operations and service leadership

Company Overview

Lotus Commercial - Australia's Leading Commercial Kitchen Exhaust & Specialist Cleaning Company.
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📌 Service Coordinator Scheduling & Customer Service Cairns North
🏢 Rgit Australia
📍 Cairns North