Guest Experience Host & Face to Face Lead Generator
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As a Lead Generator, you'll combine front-of-house hospitality with proactive lead generation and in office marketing. You'll welcome guests, build meaningful rapport, identify sales opportunities, and generate qualified leads by booking guests into livestream or in-person sales tours.
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What You'll Do
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Proactively engage owners and guests face-to-face and over the phone to identify sales opportunities and generate high-quality leads
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Build genuine rapport with prospective customers, uncover their travel interests and needs, and create interest in our product.
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Qualify prospective customers against agreed criteria and connect suitable leads with the Sales team
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Drive bookings in-person Sales Centre presentations through confident and engaging conversations
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Follow up with prospective customers to maximise appointment attendance and conversion opportunities
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Manage lead activity, appointment bookings and customer information accurately within required systems
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Work closely with Sales and Resort Operations teams to maintain a strong pipeline and deliver a seamless customer journey
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Consistently achieve individual and team targets across lead generation, qualification, bookings,
show rates and conversion
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Maintain accurate records, complete required administration and provide updates on lead and booking activity
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Weekend and public holiday availability is required, along with the ability to work across multiple Gold Coast sites.
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What You'll Bring
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Experience in hospitality, customer service, lead generation, promotional marketing, or face-to-face sales
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Robust communication and relationship-building skills, with confidence engaging guests in person
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A sales-driven mindset with the ability to identify opportunities and influence outcomes
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A positive, energetic, and self-motivated approach
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Professional presentation and strong attention to detail
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Ability to work flexible shifts including weekends and public holidays
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How You'll Be Rewarded
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Attractive incentive and recognition program
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Growth opportunities within a global, values-driven organisation
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Discounted stays globally
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Why You'll Love It
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This role is ideal if you enjoy guest interaction, performance targets, and face-to-face marketing, with exposure to livestream sales environments.
📌 Guest Experience Host & Face To Face Lead Generator City Of Gold Coast
🏢 Recognized
📍 City of Gold Coast
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