M365 Service Desk Analyst

About the role

Our client, a Sydney-based managed services provider, needs a disciplined Level 1 / 2 service desk analyst with real depth with M365. Initial three month contract with solid potential for extension, based from our Sydney CBD office.

Immediate start available for the right person.

What you'll be doing
Owning M365 tickets — triaging, prioritising and closing, with accurate notes and disciplined follow-up on anything that stalls
Level 2 service desk and desktop support for users across multiple sites, including basic admin Sharepoint troubleshooting
Troubleshooting M365 environments
Supporting end customers with workplace related service desk enquiries in a friendly and courteous manner
Supporting the wider M365 estate: Exchange Online, OneDrive, and Entra ID
Writing knowledge articles so recurring issues stop recurring
Keeping users and the project manager informed at all times





What we need from you
Level 1 /2 service desk and desktop support experience
Strong triage and prioritisation discipline, with the attention to detail
Transparent written and verbal communication
Hands-on with ITSM tooling, ideally Freshservice
Knowledge article authoring — something another engineer would actually use
Breadth across M365: Exchange Online, Teams, OneDrive, Entra ID
Available for an immediate start
Australian working rights

What's on offer
Immediate start on an initial three month contract, with genuine potential to extend
Competitive hourly rate, negotiable on experience
Wide-ranging work across client environments during an active migration
Autonomy: you'll run the queue your way, not follow a script

📌 Service Desk Analyst Sydney
🏢 System Squared
📍 Sydney