Senior Escalations Lead — Byron Bay Customer Care (Australia)

Senior Escalations Lead — Byron Bay Customer Care (Australia)

30 Aug
|
Smart Energy
|
Australia

30 Aug

Smart Energy

Australia

Smart Energy, based in Byron Bay, is seeking an experienced Case Escalation Manager to own complex customer cases and drive improvements across the business. You will engage with the Customer Success, Compliance, and Operations teams to deliver fair, practical resolutions while keeping customer experience front and centre.

This full time, Byron Bay Head Office role requires empathy, solid judgment, and the ability to manage escalating issues without defaulting to compensation.
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📌 Senior Escalations Lead — Byron Bay Customer Care (Australia)
🏢 Smart Energy
📍 Australia

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