Reservations & Operations Coordinator – Down Under Tours
Cairns, QLD | Weekend work required
Connecting Cairns & Tropical North Queensland – that's our motto, and it's what drives everything we do at Down Under Tours. If you love the buzz of a busy operations desk, thrive on solving problems on the fly, and get a kick out of making sure every coach, driver and guest is exactly where they need to be, this role is for you.
As our Reservations & Operations Coordinator, you'll be the glue between our office, our drivers and our guests – juggling bookings, dispatch and radio comms to keep our day tours and group charters running like clockwork.
What you'll be doing
Entering FIT email bookings and new group bookings/amendments
Answering phone calls – queries, confirmations and recent bookings
Completing AM and PM checklists with confidence
Helping Operations dispatch coaches and fielding driver queries on pickups
Communicating with drivers via radio
Assisting agents and guides with confirmations and amendments by phone
Building rapport with drivers – understanding their restrictions, coach types and luggage capabilities
Completing scheduling for charter and FIT efficiently
Dispatching all drivers with paperwork each morning
Cross-hiring vehicles when we're at capacity
Completing groups checklists accurately
What you'll bring
Tact, maturity and patience when working with people from all backgrounds and levels of touring knowledge
Strong planning and organisational skills, with sharp attention to detail
Self-motivation, flexibility and reliability
A genuine, solid client focus
An interest in building your knowledge of the tourism industry and distribution chain
The ability to compile basic reports
Intermediate computer skills
A calm head under pressure
This role requires weekend work as part of the roster.
Why join us?
Be part of a quality, high-performing tourism business based in beautiful Tropical North Queensland
Collaborate with a supportive leadership team that champions innovation and continuous growth
Enjoy opportunities for career development and genuine career progression
Step into a role where your contributions are seen, valued, and celebrated