About the role

Bodyfit is looking for a Membership Officer to join the team and help create an exceptional experience for members while driving the growth and performance of the club. You'll be involved across membership sales, lead generation, member engagement, retention and the day-to-day member experience. You'll be one of the key faces of Bodyfit and will play an active role in the performance of the club.

This is a result-focused role with commission opportunities, giving you the ability to increase your earnings by delivering robust results.

We're currently hiring for this role at: Blacktown, Emerton and Marrickville.

Key responsibilities
Managing membership enquiries across walk-ins, phone, online and referrals
Conducting club tours, consultations, trials and membership appointments
Converting enquiries into new Bodyfit members
Following up leads through phone, SMS and email
Proactively generating current leads and referral opportunities
Participating in local outreach, promotions, events and community activities




Building genuine relationships with existing members
Supporting member engagement, retention and re-engagement initiatives
Assisting members with general membership and account enquiries
Promoting Personal Training, Reformer Pilates, Group Fitness and other Bodyfit services

About you
Loves working with people and can build rapport quickly
Has a solid customer service and sales mindset
Is comfortable starting conversations
Is confident making outbound calls and following up leads
Is proactive and looks for opportunities rather than waiting for them
Has strong communication and organisational skills
Can work independently and take ownership of tasks
Is reliable, accountable and solutions-focused
Enjoys working towards individual and team goals
Brings positive energy to the club

Experience in sales, customer service, hospitality, retail, membership or another customer-facing environment would be highly regarded.

📌 Membership Officer Blacktown (Australia)
🏢 BodyFit
📍 Australia