Desktop and End User Support

Melbourne | Hybrid, Melbourne-based office | Up to $125,000 inclusive of super
Own end user support across four APAC offices
Jamf and Intune, Mac and Windows fleets
Entra ID, M365, Google Workspace, MFA administration

About the company
A global technology company is appointing an IT Support Lead to own end user support across APAC (Melbourne, Sydney, Tokyo and Indonesia).
The business supports over 800 people globally through a global Systems function that blends hands on delivery with regional ownership. This person will own the APAC support function, backed by a global team.

What You'll Be Doing
Owning day to day end user support across around 175 people in the region
Acting as the escalation point and mentor for one off site technician
Deploying and managing Mac and Windows fleets through Jamf and Intune
Running on boarding and off boarding across the region, including accounts and hardware
Managing ticket queue, purchasing, asset lifecycle and vendor relationships




Installing and supporting AV and conferencing systems, physical and virtual

What We're Looking For
3–5+ years of hands-on Mac and Windows end-user support experience.
Robust Jamf and Microsoft Intune expertise.
Experience with Entra ID, Microsoft 365, Google Workspace, MFA, ticketing, asset management, vendors, and AV systems.
Customer-focused, proactive, organized, and comfortable supporting users across time zones.
Networking, AI tooling, and experience mentoring others are advantageous.

About weave. Recruitment weave. Recruitment is a founder-led Australian search and recruitment partner across Investment Management, Technology, Accounting and Finance, and HR and People & Culture. We take a quality first approach and build long term relationships based on trust, judgement, and delivery. we’ve got you.

📌 It Support Lead Melbourne (Australia)
🏢 weave. Recruitment
📍 Australia