Who are we? What do we do?

Manning Audiology is a privately owned independent Audiology Service Business service in the local communities. Our mission is to be the preferred hearing healthcare provider and improve people's lifestyles with better hearing. Over the past 16 years since the business started, we have transformed thousands of lives with our excellent service delivery model & state-of-art technologies.

About the Role

This is a fantastic opportunity for a Customer Service Super Star to join our fast-growing organization. We are looking for a passionate, outgoing, driven individual to join our team. In this role, you will have to ability to build a strong rapport with clients and the local community.

Duties include but are not limited to:
Provide customer support both in the clinic and over the phone
Diary management for Audiologists, schedule, confirm appointments
Local area marketing & sales
Writing reports on activities and problem solving
Minor account management handling day to day transaction with various government departments
Support Audiologists with administration tasks such as order releasing, filing, undertaking follow-ups, mail management, taking payment




In clinic hearing device minor servicing & cleaning (Training provided)

Are you the one?
Proven Ability to reach KPI's
Proven ability to work as both part of a team and individually
A warm friendly manner with the best customer service skills
Ability to connect with all ages
Energetic ‘can do’ attitude
Intermediate computer skills (word, excel, browsers)
Excellent organization and time management skills
Flexible, pro-active, and maintain a valuable work ethic
Excellent written and verbal communication skills
Excellent attention to detail, highly organized and ability to manage multiple tasks
Reliable and punctual

What's in offer for you?
Full time position 9 am-5 PM Weekdays
Travel reimbursement when applicable
Career growth prospects within the organization
Better work-life balance

Previous experience in customer service, retail, sales, and/or marketing is preferredbut not essential. We are looking to fill these positions immediately so, please submit your application, including a cover letter and a current CV. Due to overwhelming responses, only those shortlisted will be contacted.

Must have a valid driver's license and own vehicle.

📌 Customer Service Officer Rockhampton (Australia)
🏢 Manning Audiology
📍 Australia