Manage general insurance claims.
Provide high quality technical advice and support to clients, from initial notification for submission to the insurer through to final settlement, ensuring the client’s best interests are always protected.
Provide expert guidance on policy coverage and interpretation and provide advocacy for the client in relation to insurer indemnity denials.
Drive the settlement negotiation process and negotiate on behalf of the client.
Act as a trusted advisor to a portfolio of clients, demonstrating value and driving results.
Manage external providers and interface with panel solicitors, loss adjusters and investigators as required.
Respond to queries from brokers and clients.
Conduct meetings and liaise with clients, insurers, claimants,



and external providers.
Manage moderate to complex claims in accordance with the Company’s processes and Client Service Agreements as required.
Prepare routine claims reports including claims trends analysis and summaries for the client and broker.
Maintain fully documented system based electronic files in accordance with Company standards and maintain a system prompted diary follow up procedure on each claim.
Identify prospects for claims referral to and claims issues to our Advocates and work in collaboration with our Advocacy team.

📌 Claims Executive Southern Sydney (Australia)
🏢 Clearlake Insurance Brokers
📍 Australia