About the role The RTO Administrator is responsible for providing high-quality administrative and front-desk support within the RTO. This role supports the efficient day-to-day operations by managing student files and data entry, handling general enquiries, and providing exceptional customer service to students, staff, and visitors. The position ensures a welcoming and professional workplace while assisting with communication, record management, and compliance reporting in line with RTO requirements.

Key responsibilities
Perform general clerical duties including filing, scheduling, and correspondence
Maintain a welcoming reception area, ensuring a qualified and organised environment
Maintain accurate student and training records
Assist with AVETMISS data entry and compliance reporting
Provide administrative support to trainers, assessors, and the management team
Handle incoming calls, emails, and front desk duties
Assist students with enrolment queries, appointments, and basic course information
Assist with document filing, scanning,



and record-keeping
Assist with student enrolments, record keeping, and processing course documentation
Ensure accurate and timely communication with students regarding their courses

About you
Certificate III or IV in Business Administration or equivalent experience
Experience in office administration, data entry, and student support services
Solid knowledge of Microsoft Office, student management systems (SMS), and data entry procedures
Excellent communication, organisation, and problem-solving skills
Ability to maintain confidentiality and accuracy in record-keeping
Ability to multi-task, manage priorities, and work independently
Experience working in an RTO or education sector (desirable)
Understanding of AVETMISS reporting and ASQA compliance (desirable)
Experience handling student enrolments and client service management (desirable)

📌 Administration Officer Relief Beresfield
🏢 GoTrain Industry
📍 Beresfield