Job Description
Permanent Full-Time
Salary: $105,000 – $130,000 + Super (negotiable based on experience and certifications)
About Us
We are a growing Melbourne-based Managed Service Provider supporting small business clients, typically up to 150 seats.
Our environments are varied and hands-on, spanning UniFi networking, Wi-Fi Cameras, FortiGate firewalls, Microsoft Teams, SIP telephony, Internet Connectivity, ConnectWise PSA/RMM, and Microsoft Azure.
About the Role
This is a hands-on L2/L3 Network / Systems Engineer role suited to someone who enjoys variety, takes ownership, and is comfortable being both technical and client-facing.
You will split your time between remote support, project work, and onsite client visits across Melbourne.
This is not a desk-only role — you will regularly attend client sites to discover enhancements, troubleshoot issues, support installations, assist with projects, and provide a high standard of service.
One day you might be resolving a tricky UniFi Wi-Fi or camera issue, the next you could be working on a FortiGate firewall change, supporting an Azure migration, or assisting with escalated Level 2/3 support.
Key Responsibilities
Provide Level 2 and Level 3 support across client environments
Troubleshoot and maintain UniFi networking, Wi-Fi, and camera systems
Configure and support FortiGate firewalls, including VPNs, policies, and generalsecurity/networking
Support Microsoft Teams and SIP-based voice solutions
Perform onsite work including installations, troubleshooting, project delivery, and client support
Work within ConnectWise for ticket management, documentation, and service coordination
Contribute to project work, client onboarding, and general technical improvement across the business




Deliver consistently strong customer service with a calm, positive, solutions-focused approach
What You'll NeedEssential Skills & Experience
3–5+ years' experience in an MSP workplace
Strong hands-on experience with:
UniFi switching, wireless, and cameras
FortiGate firewalls
Microsoft Teams and/or SIP telephony
ConnectWise
Understanding Cybersecurity standards, Essential8, ISO*****, documentation, tools
Some tasks may require AH work, flexibility is essential
Experience supporting multiple small business clients across networking, systems, and cloud
Comfortable working independently onsite and managing client expectations professionally
Strong troubleshooting skills and the ability to move between support and project work
Certifications
Current certifications are essential.
Ideally these include:
AZ-104 and/or other relevant Azure certification
Fortinet certification (NSE 4 or above)
CCNA or equivalent networking certification
Other Requirements
Reliable vehicle
Full working rights in Australia
Personal Qualities We Value
Friendly, professional, and highly customer-focused
Positive, energetic, and proactive
Strong communicator who stays calm under pressure
Team player who enjoys working in a small, accountable team
Willing to roll up your sleeves and help wherever needed
What We Offer
Competitive salary package + super
Hybrid working model with a mix of office, remote, and onsite client work
A varied role with real ownership and no two days the same
Opportunity to grow with a business that is actively modernising and expanding
Supportive team environment where your contribution matters
Exposure to a broad range of technologies, projects, and client environments

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