Join one of Australia's leading insurers as a Home Assessing Team Leader, where you'll play a key role in leading and developing a high-performing team of Home Assessors.
You'll be responsible for coaching and mentoring assessors, driving technical and scoping accuracy, supporting complex claims and ensuring the team consistently delivers high-quality customer and business outcomes.
Working closely with internal teams, builders, restorers and other industry stakeholders, you'll have the opportunity to shape best practice across the Home Claims function while developing the capability of your team.
If you're an experienced Home Assessor or building professional with proven leadership experience and a passion for developing people, this is an excellent opportunity to take the next step in your career!
The Benefits:
Competitive salary package
Performance-based bonuses and rewards
Paid wellness, volunteering and parental leave
Ongoing leadership training and professional development opportunities
Employee discounts on insurance products
Supportive team environment with annual celebrations, family fun days and social events
Key Responsibilities:
Lead, coach and mentor a team of Home Assessors to deliver high-quality claims outcomes
Provide technical guidance and support across scoping, cost validation,



compliance and assessment practices
Monitor team performance against key quality, productivity and customer service KPIs
Manage escalated claims, complaints and complex customer or stakeholder matters
Drive continuous improvement across Home Claims processes, systems and ways of working
Identify opportunities to improve cost control, efficiency and overall claims performance
Build strong relationships with internal and external stakeholders, including builders, restorers and industry partners
Support capability development, performance management, recruitment and workforce planning
We are looking for someone with:
Proven experience leading, coaching and mentoring a professional team
Previous
Home Assessing, estimating or residential building experience
— essential
Minimum 2 years' experience in Home Assessing or the Building Industry
Demonstrated ability to manage performance, provide constructive feedback and develop team capability
Solid communication, negotiation and stakeholder management skills
Excellent organisational skills and the ability to manage competing priorities
Insurance or claims experience is preferred, but not essential
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📌 Team Leader - Home Assessing (Melbourne)
🏢 Fuse Recruitment
📍 Melbourne