Associate Director, Workforce Optimisation & Ai Transformation (New South Wales)

Associate Director, Workforce Optimisation & Ai Transformation (New South Wales)

29 Aug
|
Optus Enterprise
|
New South Wales

29 Aug

Optus Enterprise

New South Wales

Job Description
Optus Enterprise in Australia is seeking an experienced Associate Director, Workforce Optimisation to drive AI-enabled transformation of the contact centre workforce. You will lead workforce strategy, resource planning and optimisation initiatives balancing customer experience, operational performance and commercial outcomes.
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Partner across Operations, Technology, Finance, HR and Go-To-Market, influence senior stakeholders, and help build a future-ready workforce.

📌 Associate Director, Workforce Optimisation & Ai Transformation (New South Wales)
🏢 Optus Enterprise
📍 New South Wales

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