Job Description
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BRISBANE, QLD, AU, **** SYDNEY, NSW, AU, **** MELBOURNE, VIC, AU, ****
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Employment Type: Permanent Full Time
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Reporting to the General Manager, Advice & Customer Operations
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Are you a strategic risk leader who can influence at the executive level, lead transformational change, and embed a strong risk culture across a customer-focused business?
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We are seeking an experienced Head of Advice & Customer Risk to lead the operational and transformational risk agenda across our Advice & Customer Division. This is a highly visible leadership role responsible for strengthening Line 1 risk management, governance, controls and risk culture, while enabling the safe and successful delivery of strategic priorities and customer outcomes.
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Reporting to the General Manager, Advice & Customer Operations, you will partner closely with senior executives and business leaders to ensure risk management is practical, commercially focused and embedded in the way we operate.
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About the Role
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As Head of Advice & Customer Risk, you will lead the Division's Line 1 risk function, providing strategic direction and oversight across operational risk management, governance frameworks and transformation initiatives.
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You will play a critical role in helping the business navigate an evolving regulatory environment while fostering a culture where risk ownership and customer outcomes go hand in hand.
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Key Responsibilities
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Lead the Division's Line 1 risk function and overall risk agenda.
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Oversee operational risk activities including risk and control assessments, incidents, issues, obligations and remediation.
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Drive delivery of the risk transformation program and associated initiatives.
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Partner with business leaders to manage risk across operations,



customer initiatives and strategic change.
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Strengthen governance, accountability and decision-making frameworks across the division.
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Develop and embed risk policies, standards, processes and reporting aligned to enterprise frameworks.
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Oversee vendor and third-party risk management activities.
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Provide risk insights, reporting and recommendations to senior leadership forums.
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Build risk capability and a proactive risk culture through coaching and education.
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Lead and develop a high-performing team, fostering engagement, accountability and continuous improvement.
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About You
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Degree qualified in Business, Commerce, Law, Risk Management or a related discipline.
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10+ years' experience in risk, governance, compliance or operational leadership within financial services or another highly regulated industry.
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Proven advice risk experience and experience in leading risk transformation programs.
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Strong understanding of operational risk, control frameworks, compliance and governance.
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Demonstrated ability to translate enterprise frameworks into practical business outcomes.
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Exceptional stakeholder management, communication and influencing skills.
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Solid commercial judgement and ability to balance risk, customer outcomes and business priorities.
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Experience building risk capability and leading high-performing teams.
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Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.
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Please note that applications from agencies will not be considered at this time.
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We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.

📌 Head Of Advice And Customer Risk (New South Wales)
🏢 IOOF Holdings
📍 New South Wales