Join an award winning team and provide Uncommon Care to HCF members, and medical and hospital providers over the phone.
About the Role
As a Provider Services Officer, you will be responsible for providing excellent service over the phone to HCF Providers such as doctors, surgeons, hospital administration teams, and existing Members.
You will demonstrate exceptional phone based communication skills and will treat every call with the highest level of professionalism to ensure Providers and Members receive a positive customer experience.
Managing high volume inbound calls from providers and members, approximately ***** calls daily, average handling times are 5 minutes
Manage complex enquiries on the phone and via email, and resolve these within SLAs
Maintain confidentiality and accuracy of provider and member details and information
Communicate and liaise professionally with internal and external stakeholders
Insure to comply with business KPIs, policies and procedures
Claims contact centre hours of operation are Monday to Friday from 8am to 5pm.
Shifts vary from 8am to 8:45am starts.
This is a 6 months maximum term contract role.
This full time role is based at our Parramatta contact centre, working Monday to Friday, with hybrid working available.
You are required to work in the office, a minimum of two days a week.
About You
You will be a self–motivator who thrives working in a busy customer centric workplace.
You will have previous experience in a contact centre or Claims role.
Strong commitment to providing outstanding customer service.




Ability to adapt positively to changing work practices and needs.
Excellent telephone and written communication skills.
High attention to details and numbers, with ability to cross reference relevant and sensitive information.
Strong ability to explain complex issues with confidence.
Intermediate computer and accurate typing skills.
About HCF
At HCF, our purpose is to bring our human touch to healthcare.
Since **** we've been putting our members and their health first.
As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them.
At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy.
Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion We're united by a common purpose: to make healthcare affordable, understandable,



high quality and member-focused.
Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all recent parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment.
Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth We believe in lifelong learning.
HCF provides opportunities for personal and professional development.
Our values inform the way we do things.
They help us build the culture we need to realise our purpose.
Step Forward
Get There Together
Make it Better
Stay Human
Walk in Their Shoes
We've invested in our people and teams to ensure they're equipped to reach their career goals.
We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.
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📌 Provider Services Officer (New South Wales)
🏢 The Hospitals Contribution Fund Of Australia
📍 New South Wales