Job Description
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Maintain and develop personal relationships with key and senior client contacts internally and externally.
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Ensure a detailed understanding of our client's and prospects business, products, strategy, requirements and understand the impact on SS&C;'s service offering.
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Ability to engage effectively at the C-suite level with SS&C; clients, demonstrating deep industry knowledge to build credibility and executive gravitas.
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Liaise with Leads and Heads of internal business areas to monitor and ensure timely and quality service provided.
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Achieve Year on Year Growth and individuals / team sales targets through understanding the financial drivers of stakeholders.
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Drive and lead capability workshops with clients through a deep understanding of SS&C;'s products, services, and technologies and how these can add value to a client's business.
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Lead all commercial and contractual relationships for clients.
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Work with our clients and SS&C; teams to always ensure customer satisfaction and communicate with internal stakeholders and Directors of any potential areas of concern.
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Senior point of contact for escalations and owns the resolution process from beginning to end.
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Drive process improvement and change through awareness of all clients change requests/projects and how they fit into their strategic roadmap of change.
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Responsible for provision of relevant information to client contacts and internal stakeholders in a timely manner and in an appropriate format.
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Requirements
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5+ Year's client relationship management experience.
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Proven financial and numerical skills are a must.
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Deep understanding of P&L; and revenue forecasting.
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Understanding of the fund management industry in Australia and front, middle and back-office operations.
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Detailed knowledge of Transfer Agency and Fund Administration including Fund Accounting and associated services for fund managers.
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A good understanding of the client service model, business strategy, structure, and product offering.
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Excellent Communication skills.
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Good analytical skills.
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Good verbal reasoning and numeric skills.
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Core Competencies
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Demonstrates extensive client relationship management experience, with a robust focus on financial and numerical skills, P&L; understanding, and knowledge of the fund management industry. Capable of driving process improvements and ensuring customer satisfaction through effective communication and analytical abilities.
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Highest-signal resume keywords
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Client Relationship Management
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Financial And Numerical Skills
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P&L; Understanding
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Fund Management Industry Knowledge
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Excellent Communication Skills
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ATS Optimization Keywords
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Hard Skills
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Revenue Forecasting
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Transfer Agency Knowledge
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Fund Administration Knowledge
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Fund Accounting
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Analytical Skills
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Soft Skills
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Communication Skills
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Verbal Reasoning
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Industry Keywords
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Front Office Operations
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Middle Office Operations
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Back Office Operations
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Client Service Model
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Business Strategy
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📌 Relationship Manager (Victoria)
🏢 Jobtailor
📍 Victoria