Job Description
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Permanent full-time role with above award wages and penalty rates
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Caring & supportive environment with room to grow
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Full induction/training and support
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The Company
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Primary Dental is one of Australia's largest Dental Support Organisations, supporting a nationwide network of over 200+ independent dentists in 60+ dental centres across Australia. We are a family of 50+ Dental support team members, 300+ Dental Assistants and a Dental Management team made up of people with decades of experience working in and managing dental practices. We are proudly part of the ForHealth Group.
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The Role
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This is an exciting chance to manage our highly rated dental centre in Caringbah. As a Dental Coordinator, you will be responsible for the ongoing success of the dental practice and will have the opportunity to grow as a leader.
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The Responsibilities
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Manage the efficient running of day-to-day operations of the dental centre
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Support dentists at the centre and lead a team of dental assistants
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Implement initiatives to improve customer service and patient retention
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Uphold high levels of customer service and ensure excellence in patient care
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Proactively and efficiently book patient appointments, collect money owing, order supplies and coordinate logistics for lab work
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Follow-up with patients on appointments and make post treatment care calls
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Build a rapport with patients and dentists. Manage any concerns in a timely and respectful manner
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Work within the approved budget and implements cost‐saving measures
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Maintain infection control and WHS requirements for the dental centre
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Interview and select exceptional candidates to join the team, when required
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Ensure the dental business maintains its accreditation and adheres to the quality management framework
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Maintain the front-office in a neat and presentable manner.
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Escalate repair and maintenance issues with applicable centre support team members (including technology, facilities etc.)
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Actively participate in internal initiatives and team challenges
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Most importantly, be the glue that holds the centre together
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About you
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A team player who is friendly, enthusiastic, and self‐motivated with a customer‐first attitude and driven by kindness, integrity, and respect.
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Additionally, you must have
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Knowledge of D4W Software
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Past exposure in the dental industry
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Extensive experience in exceptional customer service
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Experience in preparing staff rosters
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Great time management skills and highly organised
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Understanding of infection control procedures
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Excellent communication skills
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An ability to handle pressure and multi-task
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The Benefits
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This is an opportunity to make a real difference and be part of a growing organisation
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A secure opportunity with the flexibility to work at any centre throughout Australia
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Ongoing professional development and career progression
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Grow with us - opportunity to apply for the FORWARD FRONTLINE by Primary Dental, our annual professional development program
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A fun, supportive culture with a team that loves to connect and celebrate achievements
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Comprehensive on the job training and support
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Supportive dental management team with decades of experience
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Uniform provided
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Discounts on dental treatments for you and your family
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Access to corporate staff discounts
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Evidence of immunisations will be required prior to commencement.
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The successful candidate will have the opportunity to be part of an outstanding work environment in a purpose and values‐driven Company that invests in its' people through training and development and internal promotion.

📌 Dental Coordinator - Caringbah (New South Wales)
🏢 Primary Dental
📍 New South Wales