Team Leader - Desktop Home Assessors
Sunshine / Hybrid | Full-time
Leading national insurer | Property claims focus
Competitive salary + bonus + benefits
MAYDAY is proud to be partnering with a leading national insurance organisation experiencing strong growth across its property claims division.
We're looking for a
Team Leader
to manage a team of
Desktop Home Assessors,
responsible for assessing and managing home insurance claims end-to-end using virtual tools.
This is a great opportunity for someone with an
Insurance
building, estimating or restorationbackground
who wants to step into a corporate leadership setting while still using their technical knowledge in a meaningful way.
About the Role
In this role, you'll manage a team and a portfolio of home insurance claims from lodgement through to settlement, using desktop assessment tools and expert reports to determine scope, cost and repair outcomes.
You'll be responsible for:
Providing day-to-day leadership, guidance and support to a team of claims professionals
Monitoring team performance, workloads, SLAs and claims outcomes to ensure service standards are consistently met
Coaching and mentoring team members, providing feedback and supporting their technical and professional development




Escalating complex or high-risk claims and providing technical guidance on appropriate claims outcomes
Conducting desktop assessments of property damage using virtual tools and supplier reports
Determining cause of damage, policy coverage and appropriate repair methods
Working closely with builders, suppliers, repairers and internal claims teams
About You
You'll bring a practical, hands‐on understanding of building or construction and be comfortable working in a fast‐paced claims environment.
You'll have:
Strong Team leadership experienceandqualities
Experience in Insurance building, estimating, restoration, construction, or insurance assessing (trade background highly regarded)
Strong understanding of residential building practices and repair methods
Ability to interpret scopes, quotes and technical reports
Strong attention to detail and sound decision‐making skills
Excellent communication and stakeholder management ability
A customer‐first mindset with resilience and empathy
Why This Role?
Step into agrowing national insurer with strong career pathways
Hybrid working and modern desktop assessment tools
Supportive, collaborative team culture
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📌 Team Leader - Desktop Home Assessors (Victoria)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Victoria