About usHammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation.
We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise .
When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability.
In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.We've been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters.It's not just care, it's HammondCare.About the Opportuni tyThe role of Credit Control & Debt Recovery Team Leader ensures effective and effective recovery of outstanding debts across the organisation whilst continuing to provide the highest possible quality of care to all people with an assessed need, regardless of their financial circumstances .
This position has two direct reports.This is a permanent position based at St Leonards with hybrid working opportunities.What you will be doingImplement effective debt collection strategies while ensuring a compassionate approach aligned with HammondCare mission and in accordance with industry, and regulatory standards, e.g., ACCC and ASIC debt recovery and privacy lawsMonitor and report on debtors and establish KPI's to measure successEstablish, maintain and support best practice debt recovery procedures & effective credit control processesMotivat e ,



manag e and support a team of twoEducate and enable Care Partners/Admissions/Finance to execute best practice debtor processesSupport operations and finance team to address customers queries regarding all debt and payment matters including setting up direct debits or queries about other payment options and credit termsWhat we can offer youWe care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)Additional leave purchase options and 14 weeks paid parental leaveFlexible working options, including hybrid arrangementsDiscounts on everyday products and servicesDiscounted healthcare memberships - access to network of fitness centres and pools for employees and familiesFree access to independent counselling support for employees and familiesHealth & Wellbeing programmesReward & Recognition programmesReferral bonusesCareer and professional development opportunitiesAbout youCommitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in ActionAt least 3 year's demonstrated experience in accounts receivable, debt collection or similar role managing a teamExcellent relationship building and communication skills, verbal and writtenExcellent negotiation skills, with a customer focused approachAbility to handle sensitive conversations with empathy, patience and professionalismIntermediate to advanced computer skills, specifically MS Office (Outlook, Word and Excel).
Ability to work independently and as part of a team.To ApplyIf you are ready to make a difference with HammondCare, Apply Now!
For any specific queries please contact ****** .
Pre- Employment ChecksAll short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks.HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion.
We strive on creating an equal employment environment where everyone from any background can be themselves.
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📌 Credit Control & Debt Recovery Team Leader (Sydney)
🏢 HammondCare
📍 Sydney