This role oversees local number portability ensuring customers can move their telephone numbers seamlessly and efficiently.
Success in this role directly impacts customer retention, service delivery performance, regulatory compliance, and the company's reputation as a trusted wholesale telecommunications provider.
At Aussie Broadband we believe difference is something to celebrate.
Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve.
As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be valuable to people' everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up.
What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down!
Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have fun We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers,



HCF and many more
Celebrating you!
With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let's talk about you
Team Leadership
Lead, coach, and develop a team of Team Leaders and Porting Consultants.
Create a high-performance culture focused on accountability, customer outcomes and continuous improvement.
Facilitate successful cross training of staff members across all brands and systems to leverage scale of the team across all Symbio wholesale products
Drive employee engagement and wellbeing initiatives that support team performance and retention.
Manage workforce planning to ensure appropriate capacity and capability to meet business demand.
Porting Operations
Lead the day-to-day management of number porting activities.
Manage complex, high-value, bulk, and enterprise porting projects.
Monitor porting volumes, workload distribution, and service levels.
Oversee escalation management and resolution of porting issues.
Develop and maintain strong relationships with carriers, regulators, and industry stakeholders.
Act as the primary escalation point for carrier-related porting matters.
Monitor carrier performance and identify opportunities for operational improvements.
Optimise porting operations on all aspects to provide a class leading porting services to our customers
Customer Experience & Stakeholder Management




Ensure a seamless and positive porting experience for wholesale partners and customers.
Manage escalations involving failed, delayed, or disputed ports.
Collaborate with Account Management, Customer Success, and Provisioning teams to improve service delivery.
Implement proactive communication processes for customers during porting projects.
Process Improvement
Identify opportunities to streamline and automate porting processes.
Analyse operational metrics and implement efficiency improvements.
Develop reporting dashboards and operational insights.
Drive continuous improvement programs across provisioning and porting functions.
Governance, Risk & Compliance
Ensure adherence to telecommunications industry regulations, contractual obligations and internal policies.
Identify and manage operational risks impacting service delivery.
Ensure accurate documentation of provisioning processes and procedures.
Aussie Broadband is an Australian operated telecommunications company that was formed in **** and is based in Morwell Victoria, Australia.
The company's main focus is nbnTM (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.
As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.
The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.
With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.
#J-*****-Ljbffr

📌 Porting Manager (New South Wales)
🏢 Aussie Broadband
📍 New South Wales