About HUB24 At HUB24, we're rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.
Our purpose is simple: Empower better financial futures, together.
What sets us apart is how we work.
We back bold thinking, move with pace, and turn ideas into action.
You'll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.
HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100.
We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.
Why you'll enjoy working here
We create an environment where you can do your best work and see the impact of it.
Work with smart, collaborative people who get things done.
Your ideas won't sit in a backlog, they'll be heard, tested and actioned.
Grow your career your way, with support to learn, stretch and explore recent opportunities.
We also offer benefits to support you inside and outside of work:
Genuinely flexible and hybrid ways of working.
Employee Share Scheme.
Additional leave and wellbeing support.
Enhanced parental leave and support through different life stages.
Everyday benefits, including discounts and financial wellbeing support.
Why this is an exciting opportunity
We're looking for a Business Process Analyst (6-month fixed term contract) to help drive smarter, more efficient ways of working across HUB24's Business Operations.
You'll build a strong understanding of our operational processes,



identify opportunities for improvement, and work with teams across Operations, Product, IT, Legal, Compliance and Finance to deliver meaningful change.
From process analysis and business requirements through to user acceptance testing and implementation, you'll play a hands‐on role in initiatives that improve operational efficiency and create better experiences for our advisers and clients.
What you'll be doing
Analyse existing business processes and systems to identify issues and opportunities for improvement
Facilitate workshops to gather business requirements, data and stakeholder insights
Develop explicit business requirements, recommendations, backlog items and acceptance criteria
Create and maintain high‐quality process maps, procedures and supporting documentation
Coordinate process improvement initiatives across Operations, Product and IT
Lead user acceptance testing, impact assessments and implementation activities
Support operational readiness, training and change communications
Identify and manage operational risks, dependencies and compliance requirements
Build trusted relationships with internal stakeholders and external service providers
What you bring




1 to 3 years' experience as a Business Analyst or in a similar role
Experience supporting business processes and operational functions within financial services
Knowledge of contemporary business analysis methods, tools and techniques
An understanding of project delivery lifecycles, governance and Agile methodologies such as Scrum
Strong written and verbal communication skills
The ability to influence stakeholders, facilitate discussions and communicate recommendations clearly
A proactive, solutions-focused mindset with the ability to prioritise, navigate ambiguity and work effectively under pressure
A genuine passion for continuous improvement and delivering better client outcomes
Our process
We aim to keep the process simple and respectful of your time: You'll receive an acknowledgement after applying.
Our Talent team will review your application and keep you updated.
If shortlisted, we'll connect to learn more about you.
Interviews may be virtual or in person.
You'll receive an outcome and feedback.
If you need any adjustments, please let us know - we're here to support you.
Our commitment
We're committed to building an inclusive environment where everyone feels valued and supported to do their best work.
We welcome applications from people of all backgrounds, identities and experiences.
Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.
HUB24 Limited is a company listed on the Australian Securities Exchange.
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📌 Business Process Analyst (Melbourne)
🏢 HUB24 Management Services
📍 Melbourne