Job Description
Claims Officer
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The Role
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The Claims Officer plays a pivotal role in ensuring client satisfaction and engagement. Responsible for managing a portfolio of assigned clients through each stage of the application process for the early release of Superannuation due to compassionate grounds. Ensure a seamless client experience through every touch point. Provide expert-level support to our clients, addressing inquiries, resolving issues, and going above and beyond to exceed expectations.
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Responsibilities
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Review support documents to ensure compliance with ATO guidelines
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Schedule the lodgment
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Lodge the application to the Australian Taxation Office (ATO)
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Maintain regular updates with clients in each stage of the application process, including ATO approval, through various channels, including phone calls, emails, and SMS
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Resolve all client inquiries and concerns with empathy, urgency, and professionalism
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Uphold SuperCare policies and procedures while adhering to service level agreements (SLAs) with clients
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Preferred Qualifications
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At least 1 year of experience in a customer service role, preferably in a corporate setting within a service industry such as insurance and banking industries
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Strong interpersonal skills and the ability to build rapport with clients and colleagues
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Excellent written and verbal communication skills, with a keen attention to detail
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Proficiency in using CRM and other relevant tools
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Ability to thrive in a fast-paced environment and adapt to changing priorities
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A proactive approach to problem-solving and a strong commitment to delivering exceptional service while consistently ensuring compliance with all internal and external regulations
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A client‐first mindset with a strong sense of empathy and accountability
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Offer
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Market-competitive salary commensurate with experience
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Opportunity for professional development and advancement within SuperCare
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A dynamic and supportive work environment committed to an engaging Employee Experience
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