Job Description
The Delivery Manager is responsible for managing and overseeing the end-to-end delivery of customer platform implementations (both hands-on delivery management and delegation to delivery team members) and contributing to the practices used in all deliveries within Entsia.
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This role is accountable for delivery success and requires ownership of the customer and ownership (commercial and otherwise) of the financial and non-financial outcomes of projects and BAU implemented on the Entsia platform.
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Responsibilities
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The role includes the following responsibilities:
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Manage customer projects to achieve both Entsia's and our customer's objectives, on time and within budget
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Manage project team members to meet project goals, adhering to their responsibilities and project milestones. Management also includes the wellbeing, mentoring and performance monitoring of project team members.
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Take ownership of project estimates and project plans for all customer delivery activities.
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Procure adequate resources to achieve project objectives and planned timeframes.
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Proactively anticipate, manage and resolve risks and issues, providing timely feedback to the customer and timely escalation to the Portfolio Manager where necessary.
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Building strong commercial relationships with Entsia's customers including all relevant external stakeholders.
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Manage day-to-day customer communication and engagement as it relates to current, new and upcoming projects.
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Develop and deliver progress reports to customers and the Portfolio Manager.
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Responsible for accurate delivery record keeping and working with Finance to ensure timely invoicing and related query resolution.
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Managing the pre-sales process including scoping new customer requests, estimating project plans, communicating with prospective customers through workshops and formal proposals.
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Managing the contract review and sign-off process with customers, Entsia's internal stakeholders and Entsia's external legal team.
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Develop a thorough understanding of our customers' position in the market to allow their future plans and direction to be anticipated and understood.
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Manage customer input and feedback for all projects.
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Holding customers to account in meeting their commitments and responsibilities and achieving a successful outcome for Entsia.
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Actively contribute to continuous improvement and innovation with the Delivery team and broader company.
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Work collaboratively and proactively with other members of the function to develop, improve and rollout best practices for all aspects of the delivery practice.
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Working with the Portfolio Manager, Head of Delivery and People & Culture team on recruitment and building a diverse and inclusive team.
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Travelling to customer premises within Australia and Recent Zealand as required.
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Complying with company policies and procedures on the handling of personal data, data confidentiality and information security.
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Adherence to the Information Security Management System across all delivery activities.
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Skills and Experience
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The role requires the following skills and experience:
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Experience in managing both waterfall and agile software delivery projects.
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Experience in the successful, on-time, on-budget delivery of large and complex technology projects.
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Ability to think critically and demonstrated problem-solving skills.
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Ability to engage and clearly communicate with a variety of stakeholders at varying levels (including at Executive level, subject matter experts).
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Excellent written and oral communication skills.
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Experience managing performance of project team.
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Strong business acumen, and commercial skills.
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Leadership and change management competencies and capabilities.
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Experience working in a software development environment.
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Commits to action and driven to achieve results.
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Values collaboration and teamwork and focuses on the achievement of team goals.
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Establishes and maintains effective relationships with internal and external stakeholders.
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High level of self-awareness and continually seeks to improve self.
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Importance of giving and receiving feedback.
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Demonstrated experience of having difficult conversations with stakeholders.
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Company approach to work. Demonstrable experience of having contributed outside of immediate role.
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Insurance industry experience (desirable).
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📌 Delivery Manager (New South Wales)
🏢 Entsia
📍 New South Wales