Job Description
We are looking for a highly organised and customer-focused Service Administrator to join our Adelaide branch and support the efficient coordination of service operations. This role requires strong communication skills, excellent attention to detail, and a proactive approach to customer support and administration. Working closely with internal teams and external customers, you will play a key role in maintaining service quality, supporting operational reporting, and ensuring a seamless customer experience.
n
In return, you'll enjoy excellent benefits , including 5 weeks of leave* and the option of a flexible 9-day fortnight. If you thrive in a dynamic environment and are passionate about delivering exceptional service, we'd love to hear from you!
n
Key Responsibilities.
n
In this role you will be responsible for the following.
n
n
Maintain strong customer relationships through ongoing and regular communication with external customers.
n
Liaise with Service Coordinators to optimise customer engagement and maximise technician utilisation.
n
Report equipment issues identified at customer sites to the Service Coordinator for timely resolution.
n
Maintain and provide regular reports to the Service Manager on PMP status and future forecasts.
n
Conduct analysis and reporting of customer KPIs and assist with auditing and maintaining accurate records.
n
Investigate and resolve customer issues promptly, ensuring a high level of service and support.
n
Manage customer complaints through to resolution, including follow-up and feedback to ensure satisfactory outcomes.
n
n
Qualifications and Experience.
n
The successful candidate will ideally have the following qualifications and experience.
n
n
Certificate II or III in Business Administration is highly regarded but not essential.
n




Ability to work independently with minimal supervision while maintaining accuracy and efficiency.
n
Strong written and verbal communication skills with a professional and customer-focused approach.
n
High level of computer literacy with excellent data entry and typing skills.
n
Robust attention to detail with excellent organisational skills.
n
Professional presentation and telephone manner at all times.
n
Strong team player with well-developed interpersonal and office administration skills.
n
n
At United we encourage a adaptable and healthy work-life balance for all our employees. Join United today and enjoy:
n
n
5 days anniversary leave on top of your 4 weeks.
n
Flexibility to work with a monthly day off or a 9-day fortnight if you choose.
n
Career Growth: Training, development, and opportunities to advance.
n
Great Perks: United Rewards = employee discounts you'll actually use.
n
Strong & Stable: Be part of a national company with a proven track record.
n
n
This means more time to focus on the things that make you happy, or as we like to say, More time for U!
n
Other benefits.
n
You will also enjoy the following benefits.
n
n
Access to United Rewards program.
n
Access to our Employee Assistance Program (EAP).
n
Employee referral program.
n
Annual salary reviews.
n
United uniforms.
n
Onsite parking.
n
n
100% Australia Owned.
n
United is proud to be a family-owned Australian company.
n
National Footprint.
n
We have United branches located in every state and territory and growing.
n
Work Flexibility.
n
Choose to work a standard week, a 9-day fortnight or have a monthly day off.
n
5 Weeks Leave.
n
Earn an extra 5 days anniversary leave each year on top of your annual leave.
n
Start the conversation with our United Equipment Sales Team and we'll help you find the right equipment for the job.

📌 Service Administrator. (South Australia)
🏢 United Forklift and Access Solutions
📍 South Australia