Job Description - Technology Operations Centre Manager *****BDCS)
Technology Operations Centre Manager - ****BDCS
Ongoing Full-Time
Parramatta, Sydney Olympic Park, Huntingwood & Surry Hills
About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
About the role
We have an opportunity for a
Technology Operations Centre Manager
to be part of our Data Centre Operations, Technology & Communication Services Command.
The Technology Operations Centre (TOC) Managers' primary role is to plan, organise, and manage a team of 24/7 operators to ensure stability and availability of all NSW Police Force critical technology services.
The TOC Manager is responsible for data centre operations, real time availability insights, major incident management and enterprise problem management insights.
This is a rare opportunity to lead the NSW Police Force Technology Operations Centre, responsible for the availability, stability and resilience of technology services that directly support frontline policing and public safety across Current South Wales.
As the TOC Manager, you will lead a 24x7 operation with accountability for critical technology services, data centre operations, major incident management, operational risk management and the evolution of real-time service visibility across one of Australia's largest and most complex technology environments.
The role offers the opportunity to influence executive decision-making, drive operational transformation, shape monitoring and service assurance capabilities, and work across a diverse range of technologies, vendors and stakeholders.




You will play a key leadership role in improving service reliability and ensuring critical systems remain available to support operational policing outcomes throughout the State.
This position is ideal for a technology operations leader who enjoys solving complex challenges, leading high-performing teams, and making a meaningful contribution to services that have a real impact on the community.
View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)
What we can offer you
At NSWPF our people have access to a range of benefits that help balance life at work and at home.
Some of the benefits available when you join the NSWPF include:
flexible work options;
opportunity to purchase leave;
annual leave loading;
corporate wellbeing programs including seminars and the Fitness Passport;
salary packaging options via superannuation contributions or a novated vehicle lease;
in-house gym facilities at Parramatta & Surry Hills.
To be eligible to apply for this role, you must meet one of the following statuses:
a permanent resident of Australia; or
a New Zealand citizen.
Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.
Our commitment to Diversity:
At the NSW Police Force, we are proud to be an employer of a diverse range of people.
We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced,



contributions are valued, and everyone has a sense of connection and belonging.
We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
We understand that the recruitment journey may present unique challenges.
If you:
Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at ******
Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at ******
Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at ******
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
For more information on applying for roles with the NSW Police Force click here
Thank you for your interest in this role.
We look forward to receiving your application.
Location
Sydney Region-Sydney - Greater West
Other Locations
Sydney Region-Sydney - Greater West, Sydney Region-Sydney - East
Work Type
Full-time
Number of Positions
1
Total Remuneration Package: $202,163 pa.
Package includes salary from $170,841 to $178,369, plus employer's contribution to superannuation of 12% and annual leave loading.
Closing Date
13-Sep-****, 1:59:00 PM
Job Category
Information and communications technology
We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge theircontinued connection to their country and culture.
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📌 Technology Operations Centre Manager (New South Wales)
🏢 the original
📍 New South Wales