Job Category: Tenancy and Support Services
What we do
At SGCH, we believe everyone belongs.This is why our purpose,'to create belonging'drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.
As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities.
Guided by ourvalues–We Care, We Create, We Connect –we'vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyevery day,whereeveryonehas the opportunity togrow and thrive.
We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with.
We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou'renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.
Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.
Whatweoffer
Competitivepackage–35-hour work weekwith competitive, above Award payand 17%annual leave loading
NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport
Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings,



Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family
Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave
Agile and cutting-edge work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport
Job Description
About the roleand about you
We havean excitingopportunity for aTenancy Managerto join our Customers – Services team.
The work of a Tenancy Manager is critical to our business, you are the main point of contact for tenants to access our services and you set the standard for a positive customer experience.
You are customer service focused and responsive to tenant requests – working to address day to day tenancy matters as quickly as possible and more broadly supporting tenants to link to services they need to improve their health and wellbeing and sustain their tenancy.You work as part of a team of dedicated SGCH team members including support coordinators and placemaking teams, and external partner organisations with a shared purpose to improve outcomes for tenants and social housing communities.
To succeed in this role, you will have experience in and passion to sustain tenancies for our customers by proactively managing property care, tenant arrears and debt and anti-social behaviour.
This is apermanent full timerole.The role will be based at our
Redfern,



Riverwood or Liverpool office (final location to be confirmed)
and requires travel to other SGCH office locations and properties within the portfolio.
Duties
Act as the main point of contact for tenants and keep them informed throughout issue resolution
Proactively manage rent arrears and tenant debt to meet KPIs and maintain financial sustainability
Prepare and manage cases for NSW Civil and Administrative Tribunal (NCAT) hearings
Support tenant wellbeing by linking tenants to relevant support services, and participate in support coordination and community/placemaking activities
Conduct regular home visits to monitor property condition, tenancy issues, and anti-social behaviour, and collaborate with internal teams and external partners to resolve complex tenancy issues
Desired Skills and Experience
Working knowledge of NSW Residential Tenancies Act ****.
A current NSW Driver's Licence and willingness and ability to travel regularly to SGCH region sites and offices.
Experience working with diverse backgrounds, including vulnerable individuals in a property management or challenging social, community, or welfare service delivery environment.
Demonstrated skills in customer service, organisational and time management, prioritising and planning, communication and negotiation and the ability to work independently and collaboratively, serving customers of diverse backgrounds and vulnerability.
Ability to work with a business acumen and a social heart with self-motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, to continuously improve, and deliver the best outcomes for the business and customers.
#J-*****-Ljbffr

📌 Tenancy Manager (New South Wales)
🏢 SGCH Group
📍 New South Wales