Lyra Technology Groupis aprivateequity-backed holding company that invests in andoperatesindustry leading technology service businesses.
Our companies areoperatedindependently by exceptional management teams.
Companies that join our groupretainthe employees, name, and culture that have made them successful.
As a platform of
EvergreenServicesGroup, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About The Position
One of our operating companies,
Veracity
, is looking for an experienced
IT Project Engineer, Level 3
to join their Service Desk team in
Brisbane, Woolloongabba
.
This role is suited to a highly technical professional who combines strong engineering skills with the ability to deliver projects, manage escalations, and provide technical leadership within the Service Desk.
Responsibilities:
Resolve complex and escalated incidents across desktop, infrastructure, networking and Microsoft cloud environments
Act as the senior escalation point for Level 1 and Level 2 consultants, taking ownership of high-impact and client-critical issues
Lead troubleshooting across multi-system environments, identifying root causes and implementing long-term solutions
Deliver small to medium technical projects, including planning, implementation and documentation
Take accountability for project outcomes, ensuring work is delivered to scope, quality and timeframe expectations
Contribute to client platform improvements across security, performance and reliability
Provide guidance, mentoring and coaching to Level 1 and Level 2 consultants
Lead or contribute to internal knowledge sharing, documentation, standards and best practices
Maintain accurate technical documentation, including solution designs, implementation records and client environment updates




Collaborate with Service Delivery and Consultancy teams to ensure seamless delivery across support and project work
Support and participate in after-hours or major incident response where required
High customer satisfaction and strong client relationships
Skills Required:
5+ years' experience in an IT Level 3 support, systems engineering or similar technical role
Proven experience managing complex technical issues and escalations
Experience delivering technical projects or leading implementation activities
Strong ability to prioritise work, manage competing demands and guide others
Excellent communication skills, including the ability to manage client expectations and sensitive technical discussions
A proactive mindset focused on continuous improvement, automation and optimisation
A collaborative approach, with the ability to lead by example and support team success
Advanced capability across Microsoft 365, including Exchange Online, Teams, SharePoint, Entra ID, Security & Compliance and Modern Work technologies
Strong knowledge of identity, access and security controls, including MFA, Conditional Access, Purview and endpoint security
Strong experience with Windows Server and endpoint environments, including Active Directory, Group Policy, patching and backup
Experience with Microsoft Azure and hybrid cloud environments
Good understanding of backup, disaster recovery and business continuity concepts
Strong networking capability, including firewalls, routing, VPNs, segmentation and complex network troubleshooting
Experience with Fortinet, Ubiquiti and Cisco Meraki technologies
Experience with AI technologies, including building AI agents, MCP servers, AI platforms and related toolsets
Relevant industry certifications such as Microsoft, ITIL or equivalent
Advanced or specialist certifications, particularly Fortinet or Cisco
Ongoing investment in learning and professional development
A clear progression pathway
Modern office environment with in office undercover parking
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📌 Service Delivery Consultant, Level 2 - Veracity (Brisbane)
🏢 Rgit Australia
📍 Brisbane