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About our client
Our client supplies engines, lighting, equipment, parts and service solutions to customers across Australia and supports customers throughout the equipment lifecycle.
This newly created role forms part of the next stage of the aftersales operation.
It has been established to increase contact with existing customers, reconnect lapsed accounts and identify additional opportunities from previous sales activity.
You will work with the National Aftersales Manager, Customer Service Team and sales representatives while developing knowledge across engines, equipment, parts and service.
Employees who demonstrate results can build experience towards future opportunities in field sales, dealer management or other commercial roles.
About the opportunity
This is a full time, office-based Aftersales Support role combining outbound customer engagement, lead qualification, quotation follow-up, pipeline development and sales administration.
You will work with warm prospects, existing customers, lapsed accounts and selected new prospects while providing administrative support to salespeople working in the field.
In this role, you will:
Establish a customer contact programme and build a qualified pipeline
Reactivate dormant accounts and identify additional spend opportunities
Follow up quotations and warm prospects to support sales conversion
Increase coverage across prospective, existing and underperforming accounts
Support field sales with quotations, tenders, CRM updates and sales administration
Maintain customer records,



documentation, follow-up dates and opportunity information
You will also gather information on competitors, pricing and customer requirements, support inbound enquiries during peak periods and contribute to improvements in outbound sales processes and scripts.
About you
We are seeking someone with experience in outbound customer contact and administration who can manage follow-up activity, maintain sales records and develop opportunities across existing and prospective accounts.
To be successful in this role, you will ideally have:
Background in outbound sales, telesales, internal sales, customer service or business development
Confidence making proactive outbound and cold calls
Proven ability to generate, qualify and follow up sales leads
Strong relationship-building skills across existing, dormant and prospective customers
Ability to work effectively alongside sales representatives, BDMs and commercial teams
Familiarity with quotations, tenders or sales administration
Demonstrated success re-engaging lapsed or underperforming customer accounts
Strong CRM administration skills with disciplined and timely customer follow-up
What's on offer
This role provides the opportunity to build ownership of aftersales customer development rather than work within a purely inbound customer service function.
Please note
This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia.
Sponsorship will not be provided.
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📌 Sales Administration – Light Towers, Gensets & Engines (New South Wales)
🏢 11 Recruitment
📍 New South Wales