$88,670 - $100,815 per annum (HEW *******) plus 17% superannuation and annual leave loading - Full-time fixed term role until October ****.
Macquarie University, Wallumattagal Campus, North Ryde
About the Role
Provide customer service and transactional support to employees, managers, candidates and affiliates, referring or escalating as appropriate.
Assess, communicate and follow up on customer queries and ensure the correct application of organisational requirements.
Deliver efficient, consistent and accurate transactional processing for Tier 1 and Tier 2 HR operational services, including (but not limited to) pre-employment checks, employee appointments, onboarding, HDR scholarship appointments, affiliate appointments and Honorary academic title appointments.
Process employment-related transactions, ensuring relevant approvals, compliance with policy and procedures, and a high level of data accuracy.
Track and monitor employee transaction progress, and follow up or redirect as required.
Maintain a high level of data integrity and accuracy within systems, monitor data quality and consistency within and between HR systems, and resolve data quality errors with guidance from your Manager.
Maintain accurate filing and storage of employment documentation, ensuring record keeping and archiving align with internal and external compliance requirements.
Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.
About Us
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives.
Since our foundation over 60 years ago, we have aspired to be a different type of university.
Over the years, we have grown to become the centre of a vibrant local and global community.
Our People and Services teams keep the university moving, providing the systems, expertise and support that enable our staff to do their best work.
Joining the Positions and Appointments team means becoming part of a group that values quality, service and continuous improvement.
About You




You are an organised and service-focused HR professional who enjoys getting the details right and working as part of a team.
You bring solid experience with HR systems and processes, and you take pride in delivering accurate, reliable outcomes for the people you support.
Selection Criteria
Knowledge and experience interpreting a diverse range of Modern Awards and Enterprise Agreements and applying relevant employment legislation.
Strong technical skills, including demonstrated experience using complex HR systems (Workday knowledge essential)
High attention to detail and strong organisational skills, with a demonstrated ability to manage multiple and competing priorities.
Experience building and maintaining productive working relationships with a range of internal and external stakeholders.
Demonstrated analytical and problem-solving skills.
Excellent interpersonal and communication skills (written and verbal), with a commitment to exceptional service delivery.
Benefits
Versatile, hybrid work arrangements
17% Superannuation
Subsidised onsite parking options
Extensive training and professional development programs
Onsite childcare facilities to support working parents
Onsite vacation care during school holidays
Discounted health insurance
Subsidised membership at our Sport & Aquatic Centre
Access to an Employee Assistance Program for free and confidential support
Convenient onsite GP, imaging, and physiotherapy clinics
Flexible Work
Flexible Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.
We lead in flexible work to enable an outcome focused and inclusive workplace.




Pre-Employment Checks Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity.
Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.
Application Deadline
Applications Close: Thursday 3rd of September **** at 11:59pm (AEST).
We reserve the right to progress or decline an application prior to the application closing date.
Contact
For enquiries, or a confidential conversation about the role please contact Kate Williams – TA Consultant, ******.
Why Join Us
We rank amongst the top employers in the Australian Workplace Employers Index.
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives.
Since our foundation over 60 years ago, we have aspired to be a different type of university.
Over the years, we have grown to become the centre of a vibrant local and global community.
Connect with us today.
A Place Where You Belong At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work.
We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community.
Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives.
Since our foundation in ****, we have aspired to be a different type of university.
Over the years, we have grown to become the centre of a vibrant local and global community.
Connect with us today.
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📌 Hr Shared Services Officer (New South Wales)
🏢 Macquarie University Employees, Location, Alumni
📍 New South Wales