Looking to broaden your horizons while advancing your career in some of Australia's most stunning locations? Mandala Hotels and Resorts, a fast-growing Hotel and Resort organisation, is seeking an experienced Hotel Manager to lead day‐to‐day operations at one of our properties - Mantra Mackay.
We are seeking an experienced and hands‐on Hotel Manager at Mantra Mackay in Mackay, QLD. This exciting role combines hotel management, events and conferencing, restaurant operations, and overseeing the management rights. As alive‐on‐site position, you will ensure the seamless operation of the venue while driving guest satisfaction, financial performance, and loyalty program engagement.
In addition, you'll be responsible for leading a high‐performing team and delivering exceptional customer experiences across all departments. This is a rare opportunity to manage a dynamic property with a focus on both operations and guest engagement.
What Your Days Might Look Like
Hotel Operations & Management Rights:
Oversee daily hotel operations, ensuring excellent guest service, efficient housekeeping, front office operations, restaurant management and property maintenance
Provide guidance, knowledge and insight to the Building Management to oversee the running of management rights at Marina Realty real estate, ensuring the properties remain well‐maintained, compliant with regulations, and aligned with owners' expectations
Ensure effective communication with the Building Management to maintain operational consistency and high service standards across the venue
Oversee the management of events and conferencing operations, including planning, organizing, and executing a range of events from corporate meetings to weddings and social gatherings




Maximize the use of venue spaces and implement pricing strategies to drive revenue from events and conferences
Oversee the day‐to‐day operations of the hotel restaurant, ensuring high standards of food quality, customer service, and ambiance
Collaborate with the kitchen and front‐of‐house teams to create special promotions that enhance the guest dining experience
Implement cost control measures while maintaining a premium service and dining experience
Manage budgets across all operational areas, ensuring financial goals are met and performance is consistently optimized
Monitor revenue performance, identify trends, and implement strategies to increase profitability while maintaining a high level of guest satisfaction
Ensure all areas of the hotel, restaurant, and events are operating within budget, with a strong focus on cost control, resource allocation, and ROI
Leadership & Staff Management:
Lead and inspire a team of hotel, restaurant, and event staff, setting clear performance expectations and fostering a culture of teamwork and excellence
Oversee recruitment, training, and development of staff to ensure that all departments are equipped to deliver superior service to guests
Provide ongoing support, guidance, and motivation to the Operations Manager and staff, driving high engagement and job satisfaction
Monitor online reviews and guest feedback, taking action to maintain the hotel's reputation and address any concerns raised by guests, handling complaints or concerns in a professional and timely manner




Promote the Accor loyalty program to engage guests, drive repeat business, and enhance customer retention
Utilize the loyalty program's insights to tailor guest experiences and personalize services, leading to higher customer satisfaction and loyalty
About You
Key Skills & Experience:
Proven experience as a General Manager or in a senior management role with a strong focus on hotel operations, events, restaurant management, and guest services
In‐depth knowledge of Accor loyalty programs or similar hotel loyalty systems and a strong understanding of how to drive guest retention through these programs
Excellent financial management skills, including experience with budgeting, forecasting, and financial reporting
Strong leadership and communication skills, with the ability to motivate and manage a diverse team and build relationships with property owners, clients, and vendors
Knowledge of Hotel PMS (Property Management System) – Opera Cloud or equivalent, event management software, and restaurant management systems
Knowledge of Trust accounting practices
A proactive, solution‐oriented approach to problem‐solving and guest service
Qualifications:
A relevant qualification in hospitality management, business, or a related field (highly regarded)
RMLV certification (required) + RSA
A minimum of 5 years' experience in hotel management, with a focus on operations, events, and restaurant leadership
Competitive salary + super
Live-on-site accommodation provided with Utilities and wifi included
The opportunity to manage a dynamic property and lead a team committed to excellence
Access to Accor employee advantages, including discounted stays, dining, and perks at Accor properties worldwide
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📌 Hotel Manager (North Mackay)
🏢 Mantra Group
📍 North Mackay