Job Category: Sales and Client Relationship Management
About us
The Australian Institute of Company Directors (
AICD
) is committed to strengthening society through world-class governance.
We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society.
Our membership of more than 50,000 includes directors and senior leaders from business, government and the not-for-profit sectors.
Job Description
About the team
The Customer Engagement and Sales team plays a critical role in supporting the AICD's strategic priorities across membership,educationand policy leadership.
The teamis responsible fordriving member engagement, supporting learning journeys, and connecting members with the products, services and experiences that help them succeed as directors and leaders.
Through a focus on performance, capability and accountability, the team helps deliver exceptional member experiences while supporting the AICD's growthobjectives.
About the role
This role is focused on strengthening how AICD engages with members across their lifecycle, delivering high-quality, value-led engagement that supports retention,developmentand participation.
With a strong emphasis on proactive andpredominantly face-to-faceengagement, you will build trusted relationships with members and prospective members, supporting them to access relevant opportunities,experiencesand networks through AICD.
Working across both national initiatives and local priorities, you will contribute to a consistent and professional engagement experience, while capturing insights to inform continuous improvement.
The role has a strong external focus, with regular engagement through events,forumsand regional activity.
This role has a strong face-to-face focus, with an expectation that you will be in the office and/or meeting with members and stakeholders four days per week.
Your remit will be broad and will include:




Building andmaintainingtrusted relationships with members and prospective members
Supporting engagement across key stages of the membership journey
Facilitating forums,roundtablesand group discussions with professional audiences
RepresentingAICD at events,conferencesand regional engagement activities
Supporting delivery of national engagement initiatives and campaigns
Partnering with State Managers to deliver local engagement aligned to regional priorities(travel will be a requirement of the role)
Facilitating strong, purposeful connections between members
Working across internal teams to ensure a coordinated and consistent engagement approach
Capturing and sharing member insights to support continuous improvement
Desired Skills and Experience
What you bring to the role
You are an experienced relationship-focused qualified who is comfortable engaging with senior stakeholders and building credibility in a professional environment.
You bring a considered andcustomer-focused approach, along with the ability to contribute to both individual interactions and broader engagement activities.
You will champion the AICD "One Team" approach and values of Accountability, Respect, Excellence and Collaboration.
In addition, you will have:
Demonstrated experience in customer,memberor stakeholder engagement roles
Strong interpersonal and communication skills, particularly in face-to-face settings
Experience engagingwith and presenting tosenior stakeholders or professional audiences
Experience supporting or contributing to events,forumsor group-based engagement




Ability to build relationships andmaintainongoing engagement over time
Experience working with CRM systems or similar tools to support engagement activity
A collaborative approach and ability to work across multiple teams
Sound judgement and professionalism whenrepresentingan organisation externally
This role supports customers and members across NSW and the ACT.
Government experience or relevant networks would be an advantage but are not essential.
Join the AICD
There are many benefits of joining the AICD, but the following are examples of what you can expect:
Enjoy true flexibilitywith hybrid working arrangements that support balance and productivity.
Maximise your benefitswith access to salary sacrificing and salary continuance (income protection) insurance.
Feel supportedwith a comprehensive employeeassistanceprogram available to you and your immediate family.
Join a collaborative,solutions‐focusedteamthat genuinely lives a 'One Team' culture.
Grow your career with confidencethrough our capability framework, ongoing professional development programs, and access to the AICD education platform—including training courses, webinars, professional coaching, and external study support.
Have an impactin an organisation recognised as the gold standard in governance, policy, and leadership across Australia.
We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds,Aboriginal and Torres Strait Islander Peoples and people with a disability.
We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please ****** .
For further information on whatit'slike to work with us, please visit our Careers and LinkedIn Life pages:
applications close on9 September ****.
We will be in touch with shortlisted candidates shortly after this date.
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📌 Customer Relationship Lead (New South Wales)
🏢 Australian Institute of
📍 New South Wales