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It's a strange thing to say, because us humans are capable of incredible things.
And at Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
At Medibank,we'rereimagining how work gets done.
We'removing beyond experimentation and embedding AI into the workflows that matter most, changing how work gets done in meaningful and lasting ways.
At the centre of this is our Enterprise AI Hub: a diverse group of people across strategy, delivery, product, culture,dataand technology, working together to design and deliver practical AI solutions that scale.
As we transform how work is done,we'recommitted to doing so with a strong human-centred lens, ensuring AI improves outcomes for our customers, employees and business whilemaintainingtrust,safetyand quality.
The Opportunity
As anAI Transformation Standards Lead,you'llhelp define how Medibank delivers large-scale AI-enabled workflow transformation.
You'lldesign and continuously improve the repeatableAI transformationmodel used byAI Hubdelivery teams.
This includes the stages each workflow moves through, the gates it must pass, the evidencerequired, the artefacts teams produce and the quality standards applied from discovery through to adoption and value realisation.
You will work alongside teams on live transformations to make the method usable, check that it is being applied robustly and strengthen it using evidence from delivery.
The role is grounded in live delivery, strengthening the quality,consistencyand repeatability of workflow transformation across every domain.
This role is perfect for someone who enjoys creating clarity,



simplifyingcomplexityand helping others deliver change successfully.
What you'll be doing
Owning the end-to-end delivery method for AI-enabled workflow transformation.
Defining the stages, gates, entry and exit criteria,requiredevidence and core artefacts for each transformation.
Setting practical quality standards for workflow discovery, design, build, implementation,adoptionand value realisation.
Creating the playbooks, templates,toolsand examples that teams use in live delivery.
Working directly withAI Hubdelivery teams to apply the method to their workflow transformations.
Reviewing evidence at key gates and challenging teams where requirements have not been met.
Integrating product, technology, data, risk,changeand value requirements into one usable delivery model.
Using lessons from live work to remove friction, close gaps and make the model more repeatable at scale.
About you
You'rea hands-on transformation practitioner who knows how good delivery works in practice.
You can turn complex requirements into a transparent method, engage credibly with deliveryteamsand hold the line on quality without creating unnecessary process.
You'll bring:
Experience designing,applyingor improving delivery methods for complex transformation programs.
Strong knowledge of stage gates, delivery evidence, workflow redesign,implementationand adoption.
Experience creating practical playbooks, templates,standardsand quality controls.




The confidence to review work,identifygaps and challenge delivery teams constructively.
The ability to bring business, product, technology, data, risk,changeand value needs into one coherent method.
Strong facilitation,coachingand continuous improvement skills.
Experience with AI-enabled workflow transformation will be highly regarded.
Why join the AI Hub?
AI is becoming part of how work gets done across Medibank.
Joining the AI Hub means building the delivery system that turns AI opportunities into well-executed workflow change.
You'll shape how teams work on the ground and make each transformation easier, stronger and more repeatable than the last.
Imagine working with us
We understand that work means different things to everyone...
We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction.
And that ' s why we ' re reinventing work.
Imagine a workplace that helps you and your family thrive.
Where connection, personal development and health and wellbeing are front of mind.
To learn more about our benefits go to /
For you, work should help you Live Better.
It should bring you fulfillment and joy.
And with Medibank, it could.
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better.
We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.
Medibank proudly recognised as Best Enterprise Organisation, **** AFR BOSS Best Places to Work
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📌 Ai Transformation Standards Lead (Melbourne)
🏢 Recognized
📍 Melbourne