Client Support Officer/Administration Role (25 hours per week)
Posted: 26/08/2026
Closing Date: 26/09/2026
Job Type: Permanent - Part Time
Location: Perth - Metro North and East
Job Category: Administration,Community Services & Development - Aged Care,Customer Service,Operations
Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.
About ECHO
Our goal is to provide services at the same time, on the same day and with the same team of Home Carers, which means that you know the people who are coming and the time they will arrive.
As a registered charity, we specialize in caring for the elderly, empowering them to maintain their independence with dignity.
Our commitment lies in delivering in-home services 7 days a week for Support At Home recipients and 5 days a week for CHSP recipients.
We prioritize trust and continuity by guaranteeing our clients consistent home carers and scheduled services, thereby upholding their well-being and dignity.
Job Description
The Role:
Reporting to the Community Care Manager, this position is accountable for providing administration support to the Operations Team Care Partners across all service areas.
Responsibilities include, but are not limited to:
Community Roster Auditing (CRA) – check services to ensure they are correct against scheduling and investigate any variations.
Invoice management – accurately enter invoices into client activity statements, coordinate with client advisors for approvals, address queries, and work closely with the finance department.




Sub-contractors – maintain sub-contractor register and records.
Consumables – liaise with client advisors about client requirements, order supplies as required and manage client records.
Client Communication –engage in phone discussions with clients.
Perform other ad hoc duties as required.
Hours:
Part time hours to be discussed to work Monday to Friday, between 8am – 4.06pm.
Desired Skills and Experience
Qualifications:
Certificate III in Individual Support or equivalent.
Skills and Experience
Ability to work in a faced paced setting.
Above average organizational skills with a track record of managing office systems.
Clear and fluent communication skills in English.
Strong multitasking and prioritization abilities.
At least 2 years of prior experience in an administrative role.
Previous experience as a Support Worker/ Home Carer.
Full Driver's License.
Knowledge of CRM software, particularly the ECASE system, is highly regarded.
Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Strong verbal and written communication skills.
Ability to work independently and collaboratively in a team.
Time management skills and the ability to work under pressure
Exceptional customer service skills, with the ability to handle complaints respectfully and promptly.
Demonstrated initiative and ability to take action.
Salary sacrifice options to optimize take-home pay.
Free parking facilities.
Supportive and inclusive team environment.
A family-friendly workplace.
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📌 Client Support Officer/Administration Role (25 Hours Per Week) (Western Australia)
🏢 ECHO Community Services
📍 Western Australia