Cochlear's mission is to help people hear and be heard.
As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound.
We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies.
Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.
Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
The Opportunity Fixed Term Contract, Based In Melbourne Victoria, until October ****.
As an Engagement Associate, you'll play a meaningful role in helping people navigate one of the most important decisions of their lives.
You'll be a trusted guide, advocate and source of support, helping candidates understand their hearing implant options and empowering them throughout their hearing journey.
Make a real difference, every day This is more than a customer engagement role.
You will build genuine relationships with people exploring hearing solutions, offering personalised support, timely information and compassionate guidance.
Every conversation is an opportunity to provide clarity, confidence and hope.
Working closely with our Marketing, Sales, Clinical and Customer Service teams, you'll help create a seamless experience for candidates from their first enquiry through to implantation and beyond.
What you'll be doing
Guide and support Build trusted relationships with candidates and their families, providing personalised mentoring, education and encouragement throughout their decision-making journey.
Connect and collaborate Partner with internal teams and external stakeholders to ensure candidates receive the right support,



information and access to services when they need it most.
Engage and inspire Represent Cochlear at consumer and professional events, helping people better understand the possibilities that hearing solutions can create.
Learn and improve Track insights, identify trends and contribute ideas that help us continually enhance the experience we provide to the people we serve.
About you
You may come from healthcare, patient engagement, customer experience, consumer sales or a relationship-focused environment.
Most importantly, you're someone who cares deeply about people and takes pride in delivering exceptional experiences.
You'll bring: Solid communication skills and confidence building relationships over the phone, via email and in person.
Natural empathy and emotional intelligence, with the ability to meet people where they are in their journey.
A proactive mindset and a commitment to following through on promises.
Excellent organisation skills and comfort working with data and digital tools.
The ability to influence, build trust and help people make informed decisions.
Experience in patient support, hearing health, audiology or healthcare is valuable, but not essential.
We're equally interested in people who are passionate about helping others and eager to learn.
If you're energised by meaningful conversations, motivated by purpose and inspired by helping people achieve life-changing outcomes, we'd love to hear from you.




If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear,
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.
Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported.
Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit
Our growth is creating great opportunities!
Our team is expanding and we want to hire the most talented people we can.
Continued success depends on it.
So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
We're the global leader in implantable hearing solutions.
We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.
We help people hear and be heard.
We empower people to connect with others and live a full life.
We help transform the way people understand and treat hearing loss.
We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.
#J-*****-Ljbffr

📌 Engagement Associate (Melbourne)
🏢 Cochlear
📍 Melbourne