Mercy Community are on the search for a dynamic
Team Manager
to guide our Family and Child Connect Program based in
Toowoomba
.
This is a
Permanent Full-time
opportunity, working alongside a well experienced team and Senior Program Manager.
The successful applicant will provide senior leadership in the development and implementation of high-quality service delivery, networking and regional engagement of the local service system, and ensure quality practice and strategic relationships with government and NGO services.
This role involves but not limited to -
Ensure that the program areas operate in accordance with Mercy Community' and co-agency policy, procedures and values, service schedules, accreditation requirements and other relevant protocols in close consultation with the line manager.
Oversee the effective management of critical and non-critical incidents in line with organisation and legislative requirements, and in consultation with the Program Manager/Senior Program Manager.
Proactively establish and maintain a qualified and effective working relationship with the Department of Child Safety, Youth & Women (DCSYW), mandatory reporters and other key stakeholders to ensure the excellent reputation ofMCprograms in the broader community.
Prepare reporting against service agreements or any other reports required and submit these reports to the manager in required timeframes.
Provide direct assistance to employees in the management of their relationships and therapeutic engagements with all stakeholders
About you
As the successful applicant, you will possess:
Tertiary degree or above in Social Work, Behavioural Sciences, Psychology or related discipline.
Extensive experience in conducting safety and risk assessments,



family support and intervention services; focusing on neglect and domestic violence.
Sound understanding and knowledge of the Queensland child protection system
Queensland Provisional Green or above Driver's License
Current and valid Paid Blue Card (Queensland Working with Children Check) or ability to apply
Evidence of current vaccination against whooping cough (or willingness to obtain prior to commencement)
Why Mercy Community
Mercy Community is a Catholic not-for-profit that provides a wide range of services supporting families, young people, and the elderly.
All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.
Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:
Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $144 if you need both cards!
Provide you and your immediate family free, professional and confidential counselling services including specialised First Nations counsellors
Free annual influenza and/or other vaccination reimbursements
Benyfits – is an employee benefits program designed to help you save money on living costs
We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development.
This includes making sure you have access to a range of other career pathways and opportunities across Mercy.
Mercy Community is a Circle Back Initiative Employer and commit to respond to every applicant.
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📌 Team Manager (Facc) - Toowoomba
🏢 Mercy Community Service
📍 Toowoomba